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Answers to FAQs on licensing, pricing & purchase




Licensing

How is AyaNova licensed?

Example image of the user entry screen showing Type set as Schedulable User

Your AyaNova consists of:

 

Your AyaNova database is licensed by:

  • applying your email received Key as per its instructions to your AyaNova database.
  •  

  • You may have requested a temporary Key which includes licensing for Up to 5 scheduleable resources plus all optional add-ons so you can fully trial everything or you may have purchased scheduleable resource licenses plus optional add-ons that are then sent to you via email as a Key to apply. Either way, you will receive a Key via email!

 

How to determine which level of scheduleable resources licenses to purchase:

  • What level of scheduleable resources licenses you would purchase is the same as your number of technicians/enginners/whoever/whatever that you need to schedule and track in your AyaNova.
  • In AyaNova we call the service person (technician/engineer/etc) a “scheduleable resource” because companies use AyaNova for many purposes beyond tracking service people. Some companies use AyaNova to schedule buses, rooms etc but for most service companies a “schedulable resource” is a service person working for your company.
  • This means you do not need to purchase licenses for staff that simply run AyaNova and view and enter data within it, you only need to purchase licenses for the number of service people you are tracking within it.
  • If one of your schedulable employees leave, you can "free up" their license by unchecking the Active field for their user account, which will free up their license to be used for a new schedulable resource, but still maintain a complete history of service provided by that original schedulable user/resource.
  • For companies that employ sub-contractors, you could determine a time period that jobs are scheduled for. Then determine the maximum number of contractors employed in this time - and that would be the number of licenses to purchase. For example, if you book no farther than two months ahead: determine what the maximum total number of different techs you had scheduled over that time period and that will be the number of schedulable resource licenses to purchase.

 

What is provided when licenses are purchased:

  • Your license(s) once purchased are sent to you in an Activation Key email message which you apply as per its instructions
  • The applied licenses are maintained in your database along with your data for as long as you use AyaNova
  • Support and updates are included with your subscription license price for the first 12 months from date of purchase. Then renew at only 35% of the original subscription price every 12 months after, to continue to receive updates and support for the next 12 months and so on!
  • Up to you if you wish to renew! If you decide not to, your AyaNova database licenses will continue to be valid and you can continue to use AyaNova as it is.

 

Let us help you confirm which licenses you need - send us how many technicians/engineers you have, what tasks you need to accomplish, flow of your day to day service and we would be happy to make recommendations for your specific needs!

How are optional add-ons licensed?

Your optional add-on license includes one year subscription to receive email support, and updates for that add-on

Example: You have multiple remote field service technicians that need to be able to access their work orders and schedules while out on the road. You only need to purchase one RI (responsive interface) optional add-on license for your AyaNova database, regardless how many will log in and access your live data while out on the road.

Prior to the expiration of one year, ShareIT our payment processing partner, will email you a notification reminder that your optional add-on subscription will be automatically renewed. The notification will include a link if you need to log in to make changes to your payment method or to your registered email address or if you would like to cancel your subscription.

When your subscription payment has been processed, your registered email address will be emailed a new key to apply for the year.

If you let your subscription lapse you will still be able to use your add-ons but you will no longer be eligible to receive support or install new updates for them.

Licensing examples

Licensing is based on the number of "resources" you want to schedule - i.e. an actual person (i.e. a technician), a truck, a group of people (i.e. a department), or a bus - whatever/whoever you want to schedule and track in AyaNova.

Your AyaNova database does not require licenses for those that enter and view data only (are not scheduled) nor does your AyaNova database require licensing based on the number of networked computers that access your database.

 

  • Tom provides maintenance for apartments in a building
  • He wants to schedule himself, set up automatic preventive maintenance, remind himself via notifications when events occur, and keep a history of service he has provided to each apartment.
  • Tom has one laptop computer that he takes with himself whether at home (where his office is) as well to the apartments when performing service.
  • Tom would purchase the first level - "Single AyaNova scheduleable resource subscription license"..

 

  • Bob repairs computers
  • Fran (Bob's wife) answers the phone and takes requests for support calls and sets Bob's schedule
  • They have two computers networked together, one for Bob and one for Fran and need software that will allow both of them to enter data, and view live data at the same time. Only Bob is scheduled in workorders
  • Only the first level - "Single AyaNova scheduleable resource subscription license" would need to be purchased, as only Bob needs to be scheduled. This is regardless of the fact that there will be two users logging in at the same time, viewing data and entering data
  • Then ten months after purchasing and utilizing AyaNova, business has increased and have now hired two additional technicians. As this means that there is now a total of 3 (three) scheduleable people that need to be scheduled so Bob now purchases the second level - "Up to 5 (five) scheduleable resources subscription license"..
  • Bob purchases the second level, applies the received replacement Activation Key, and can now set up to 5 active scheduleable user accounts!

 

  • Mighty Medical Equipment sells and services medical equipment
  • Sales needs to be able to view existing data on service for clients
  • Dispatching needs to be able to enter and view data to schedule the technicians
  • Management wants to be able to view data and obtain reports
  • Shipping and receiving wants to be able to enter purchase orders for parts requested on workorders, receive into inventory and automatically alert the scheduled user
  • 15 technicians need to be able to check their schedule, be notified of upcoming events, enter details of service provided and more while on the road and when in the office
  • Mighty Medical Equipment would purchase the "Up to 20 (twenty) AyaNova scheduleable resources subscription license" so that Mighty Medical Equipment can schedule their 15 technicians, plus have 5 free for new technicians or whoever needs scheduling. Sales, dispatching, management, shipping and receiving people will be running the program as they do not require a license as only those users/resources that are scheduled in workorders require a license
  • And one "RI (responsive interface) subscription license" would be purchased so that the techs out of the office can fully view their schedules; create new service workorders and edit existing in full detail including labor, parts, misc expenses, unit information; create new clients; obtain reports and more

 

Licensing for AyaNova is not based on the number of people that will be running the program, nor is it based on the number of computers on a network that all connect to the same AyaNova database. Licensing is based on the number of "resources" you want to schedule - whether those resources be an actual person or a truck or a group of people

Pricing

What is the pricing for AyaNova and its optional add-on licenses?

Your level of resource licenses includes support and updates for first 12 months:

  • For a Single scheduleable resource license US$159.00
    • US$55.65 renewal for each 12 months after
  • For Up to 5 resource licenses US$695.00
    • US$243.25 renewal for each 12 months after
  • For Up to 10 resource licenses US$1190.00
    • US$416.50 renewal for each 12 months after
  • For Up to 20 resource licenses US$1980.00
    • US$693.00 renewal for each 12 months after
  • For Up to 50 resource licenses US$3950.00
    • US$1382.50 renewal for each 12 months after

 

Your optional add-on license includes support and updates for first 12 months:

 

Subscription renewals will be automatically renewed at 35% of the initial subscription license price.

Prices, licensing and support policies are subject to change.

Are there discounts for non-profit organizations?

We make every effort to keep our price per license as low as possible so that AyaNova can be affordable to organizations and business of all sizes. Our unique licensing program means that AyaNova is just as affordable for a small business as a larger organization.

If your organization is a registered charitable organization we would be pleased to provide discounted pricing of up to 50% off our regular affordable license price..

Contact us with your official government issued proof of charitable status for details, as well as include your web site. Charitable organizations do not include schools, other education facilities, nor other government funded facilities.

Purchasing

Try before you buy

We offer a 30 day temporary key for AyaNova and its optional add-ons, and a 30 day temporary key for AyaNova Lite and its optional add-ons so that our software can be fully tried out before purchase, as well as any questions answered. This allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing and to answer any questions before purchase.

Software subscription licenses purchased are considered opened at the time of purchase and are not refundable.

What if my business grows and I need more licenses?

Congratulations on your business growth!

We would be pleased to provide you with a coupon code to discount the difference between the level of scheduleable resource subscription licenses you have outgrown and the new larger level you now need. Just contact us with your details before purchasing to receive your company specific coupon.

A couple examples are listed below:

 

Your company originally purchased the Single Scheduleable Resource Subscription but now needs the Up to 5 Scheduleable Resource Subscription:

  1. On June 1 2016, your company purchased the "Single scheduleable resource subscription license for AyaNova" for US$159.00, and received and applied the Activation Key to activate their AyaNova database with the subscriptions purchased.
  2. Four months later on October 1 2016, your company hired 3 more technicians.
  3. Your company now needs the Up to 5 scheduleable resource subscription license which is US$695.00
  4. We would be happy to provide a coupon code for you to use with your new purchase, that will discount less than the difference between your original purchase and the new purchase you need.
  5. I.E. In this example, in reply to your email that includes what level you will be purchasing, we will provide a time limited coupon code to use that would discount 20% off ($139.00 off) your purchase for a total of US$556.00
  6. The original "Single" subscription will be canceled for your company - as your company has now moved to the Up to 5 scheduleable subscription!

 

Your company originally purchased the Up to 5 Scheduleable Resources Subscription but now needs the Up to 10 Scheduleable Resource Subscription:

  1. On June 1 2016, your company purchased the "Up to 5 scheduleable resources subscription license for AyaNova" for US$695.00, and received and applied the Activation Key to activate their AyaNova database with the subscriptions purchased.
  2. Nine months later on March 1 2017, your company hired 4 more technicians.
  3. Your company now needs the Up to 10 scheduleable resource subscription license which is US$1190.00
  4. We would be happy to provide a coupon code for you to use with your new purchase, that will discount less than the difference between your original purchase and the new purchase you need.
  5. I.E. In this example, in reply to your email that includes what level you will be purchasing, we will provide a time limited coupon code to use that would discount 50% off ($595.00.00 off) your purchase for a total of US$595.00
  6. The original "Up to 5" subscription will be canceled for your company - as your company has now moved to the Up to 10 scheduleable subscription!

 

Your company originally purchased the Up to 10 Scheduleable Resources Subscription but now needs the Up to 20 Scheduleable Resource Subscription:

  1. On March 1 2016, your company purchased the "Up to 10 scheduleable resources subscription license for AyaNova" for US$1190.00, and received and applied the Activation Key to activate their AyaNova database with the subscriptions purchased.
  2. Your company renewed its Up to 10 subscription on March 1 2017 (automatic discounted renewal is 35% of the original price)
  3. On Sept 1 2017, your company hired 6 more technicians.
  4. Your company now needs the Up to 20 scheduleable resource subscription license which is US$1980.00
  5. We would be happy to provide a coupon code for you to use with your new purchase, that will discount less than the difference between your original purchase and the new purchase you need.
  6. I.E. In this example, in reply to your email that includes what level you will be purchasing, we will provide a time limited coupon code to use that would discount 55% off ($1089.00 off) your purchase for a total of US$891.00
  7. The original "Up to 10" subscription will be canceled for your company - as your company has now moved to the Up to 20 scheduleable subscription!

 

To move up to a larger level of scheduleable resource, we would be happy to provide a discount that would be just less then the difference between the original level and the new larger level now needed.

Contact us before purchase to receive a discount coupon code.

 

What if I need separate multiple databases?

Our license agreement permits only one database file per unique activation key. What this means is that you are not permitted to apply your key to more than one AyaNova database.

If you have more than one AyaNova database (i.e. each division of your company wants to have a separate AyaNova database), purchase subscription license(s) for each database separately using a unique company name.

Example : Your company SNOW Inc. has two offices - one located in Canada, one located in the US.

  • Complete the first order of subscriptions for the first database with a unique company name such as: "SNOW Inc. - U.S."
  • The Activation Key will be emailed with a registration name of "SNOW Inc. - U.S." - apply to the database for the US division.
  • Complete the first order of subscriptions for the first database with a unique company name such as: "SNOW Inc. - Canada."
  • The Activation Key will be emailed with a registration name of "SNOW Inc. - Canada" - apply to the database for the Canadian division.

What if I need to purchase additional older version licenses for my older version database?

We highly recommend upgrading to the latest AyaNova.

For those that prefer to continue with an older version of AyaNova, you can certainly purchase additional older licenses and continue to use as is without further email support, updates or upgrades.

Contact us from your registered email address, provide the following, and we will send the specific URLs so that you can purchase:

    For additional licenses for AyaNova version 3.x, 4.x, 5.x or 6.x:

    • Log into your AyaNova desktop program
    • Select menu File -> About AyaNova
    • Copy all text and paste into an email message to us
    • Identify how many additional licenses you wish to purchase.

     

    For additional licenses for your AyaNova CE 1.9:

    • Log into your AyaNova CE as the manager
    • Select menu File -> Database Utilities
    • Double-right-click on the screen which will bring up the Key Registration window
    • Copy the Registered Name and the Key and paste into your email message to us
    • Select menu Help -> About this program
    • Copy all text and paste into an email message to us
    • Identify how many additional licenses you wish to purchase.

Am I sent new software when I purchase?

No. Once your payment is processed, the email address you provided in your order will be sent via email an Activation Key.

This Activation Key will include instructions how to apply the included keycode that will activate the AyaNova database that you have already installed and tried out for the resources subscription license you have purchased

You do not have to install any new software nor make any new configurations

The Activation Key will have an Install By date which will be one month from date of purchase - for example, if you purchased October 5th, the Install By date will be midnight November 4th (November 4 12:00AM). The key must be applied before this date. A request for re-issue of a keycode may require an Administration Fee of US$35.00 to cover re-processing fees.

Note that once a keycode is applied, your licenses are now maintained in your database along with your data.

In a network configuration, all computers access the same licensed database, so there is no need to re-apply the keycode other than initially to license the database. Refer to the AyaNova Help section on network configuration.

In the event of a need to re-install, you would restore the database from backup which would restore your data as well as the license. Please refer to the AyaNova online Help documentation on backup and restoration; or contact us if any questions.

When will I receive my Activation Key?

Your Activation Key will be emailed to the registered email address you provided in your order once payment has been successfully processed and received.

Check your Spam/Junk folder as well as make sure that your email server allows all email from support@ayanova.com.

You will receive an email notification from ShareIT our payment processing partner, when your payment has been successfully processed.

The ShareIT email notification will say your Activation Key email may take 48 hours to receive. This is only if you purchase on a weekend. Activation Keys are sent out during regular support hours Monday through Friday 9AM to 5PM PST, and are usually sent out within the hour or less of payment being processed.

If you made a payment via credit card, it is possible there may be a delay in processing due to ShareIT's fraud prevention, Fraud Shield and/or the credit card service's connection integrity in order to process each order.

When you submit your order, DO READ as when your ShareIT reference order is displayed, ShareIT will say right there and than whether there will be a further delay in processing or not.

What about....?

ShareIT - our payment processing partner

ShareIT:

ShareIt! securely processes orders on behalf of over 10000 software publishers worldwide in addition to securely processing for AyaNova software license purchases.

 

ShareIT payment options:

ShareIT! accepts PayPal, Visa, MasterCard, American Express, Diners Club, and JCB credit cards, check, or purchase orders and in some cases, wire transfers.

If select Check when ordering, ShareIT will send you via email the details you need on where to send the payment to, what to include, etc.

If your purchase is via Credit Card - when you receive your credit card statement, it will show a Merchant Name/Transaction description of either ShareIt Inc or ELEMENT5, not AyaNova.

As of March 2013, ShareIT can offer wire transfer payments ONLY for the following country - currency - combinations:

  • Germany - EUR
  • Austria - EUR
  • Netherlands - EUR
  • Italy - EUR
  • Spain + Ceuta, Melilla and Canary Islands - EUR
  • France - EUR
  • Finland - EUR
  • Belgium - EUR
  • United Kingdom - GBP
  • Norway - NOK
  • Sweden - SEK
  • Switzerland - CHF
  • Japan - JPY

ShareIt's policy is to not allow credit card or paypal orders to originate from anywhere but the country where the card is associated. This means that if your company's credit card is issued from another country than where you physically are located, you can not use a credit card payment but instead will need to select either check or paypal or possibily wite transfer as your payment type as your credit card will be denied.

 

Not purchased AyaNova but have a charge from ShareIT:

If you have not purchased AyaNova but have a charge from ShareIT, www.shareitinfo.com or ELEMENT5 on your credit card statement, please contact ShareIt directly. Refer to the Buy Via Phone web page for ShareIT's contact information.

What about support?

Personal technical support is available to anyone trialing AyaNova, or licensed companies with a current support & update subscription.

Support is provided from North America based certified network and PC support technicians.

Technicial support options:

  • Online Help documentation - available to view at any time (select F1 from within your AyaNova desktop program, or access via the links)
  • AyaNova Support Forum - available to view at any time (registration and log in is only needed for downloads)
  • Videos - available to view at any time
  • Online contact form - responses provided between 9AM and 5PM PST Monday to Friday
  • Direct email support to support@ayanova.com - responses provided between 9AM and 5PM PST Monday to Friday

What about customizations?

Localization / Text displayed in the program - AyaNova interface text is fully customizable as a built in feature to support industry or company specific terminology or alternative languages. And you can also add custom fields to many of the entry screens. AyaNova comes pre-localized for the following languages: English, Spanish, French and German.

Report Templates - customizations and support for report template design is considered outside of the regular AyaNova support. A charge to provide report template support may occur. We provide many example report templates with the installed AyaNova program, as well as additional examples and details on the AyaNova Support Forum, as well as the tutorials in the AyaNova Online Help on report template design. If you would like a custom report template designed, or a specific aspect of an existing report template changed, please refer to the AyaNova Support Forum topic on custom report template design for what to send us so that we can provide you with a quote. Minimum charge of US$55.00 with total cost depending on what is involved.

Program customizations - Although we do not customize the AyaNova program itself for individual companies, if interested in a custom plug-in or add-on for AyaNova, just contact us at support@ayanova.com and let us know what you are looking for and what you need it for. We might already have the feature in AyaNova; or can provide you with a quote to develop a custom plug-in if possible; or put your suggestion on our Wish List as a possible future feature.

New feature requests - We are always interested in hearing suggestions for new features and how you would use. AyaNova has grown over the years due to suggestions from you! Suggestions to date can also be found on the Wish List on our AyaNova Support Forum.

Develop your own options - If you are a developer yourself, do check out the API/Development section of the AyaNova Support Forum; as well as the AyaScript developers plugin.

What about upgrades?

If your support subscription is current, there are no additional charges to update.

Can I be a reseller for AyaNova?

We would be proud to have you promote AyaNova and offer AyaNova related services - both generating additional income for yourself!

Provide AyaNova related services to generate income:

Receive a commission on sales of AyaNova licenses via your website:

  • Receive a 20% commission on license purchases of AyaNova that are a result of users being re-directed from your site by becoming an affiliate.
  • Register as an affiliate for our AyaNova dispatch and work order software with ShareIT, our payment processing partner. See the Affiliates web page for more details

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Since 1999 AyaNova® is a registered trademark of Ground Zero Tech-Works Inc. in the United States and other countries.
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