It is very common to not want a lot of overhead tied up in on-hand inventory.
That is your money just sitting there.
So it is very common that if a specific part is needed to complete service for a customer, you order the part specifically when needed.
Common issues can arise when ordering parts as needed:
- does purchasing know it needs to be ordered?
- has it been ordered?
- when was this ordered?
- from which company?
- has it been received?
- who received it?
- where did it get put?
- how come I wasn’t told it was in?
- who is supposed to be installing this?
That’s where AyaNova’s part request and inventory features will help you! Continue reading AyaNova tips: Never lose a part request again
Why are you waiting 30 to 60 days before getting paid?
Take advantage of the many payment processing options now available – with simple, straightforward fees, access to inventory management tools, Point-of-Sale (POS) systems, and so much more!
A mobile device equipped with a credit card reader is extremely practical for any service business whether onsite at the clients location or providing additional payment options at your own location.
Continue reading Don’t just bill faster …. get paid faster too!
We do NOT sell any of your contact information. Period.
Apparently “data consultants” are selling customer contact information from those that have trialed ServiceMax or have used or are using ServiceMax.
With the announcement that “GE Digital announced today it was buying ServiceMax, a cloud-based field service management company, for $915 million” we have received a number of cold calls and emails from “data consultants” who are selling the contact information from service companies that are using ServiceMax and/or have trialed ServiceMax, as these data consultants expect a number of ServiceMax customers to jump ship due to the sale. Continue reading What privacy do you owe your customers?
Losing access to the internet is not just an inconvenience but can cost your company in productivity, in revenue and result in unhappy customers.
No access can mean delays in servicing your customers in a timely manner. Continue reading Should your data be local or on a cloud?
No two service companies, regardless of who/what they service, have the exact same processes, have the exact same terminology, have the exact same tasks that need to be accomplished and documented – so therefore I wouldn’t expect them to use the exact same software.
Which is why AyaNova is great – you can customize for your own needs! Continue reading Customize AyaNova for YOUR company’s needs
AyaNova’s resource licensing has always been perpetual.
Our AyaNova service management software resource licensing has always been that once you purchase and apply your Activation Key to your database, you can access that database using that version of program files for as long as you wish without any additional charges. Your licensing is maintained IN your database along with your data.
This is not changing. Continue reading AyaNova’s support and update is changing!
You know you want to increase efficiency and effectiveness of your field technician’s service by providing remote access to the live data they need in new and existing workorders, quotes, preventive maintenance, inventory, part requests.
But you are not sure if your company should provide the devices staff will use, or if staff should provide their own devices (BYOD). Continue reading Company supplied devices or BYOD – which does your company do?
An estimated $1.1 trillion of capital is tied up in inventory in the US……Even if just a tiny fraction of this is accredited to your business, you could be sitting on money that could be much better used elsewhere
That’s a lot of moolah! Continue reading Inventory management and AyaNova
66% of customers switch due to poor customer service (Accenture)
Many aspects make up great customer service.
The most basic and easiest to provide, but unfortunately the most overlooked is: keep your customer informed. Continue reading Keep your customers by keeping them informed
A tire shop called me the other day:
“hey, I found a sticky note here that you wanted to replace your tires by December”
Besides being past that date when I wanted these done, I too has initially forgotten. But then one of the old tires blew out. So I bought new tires at a different shop that was closest to where the blow out happened.
That sticky note caused a number of losses for that shop.
That service company lost out on the sale of 4 tires.
That service company lost out on the labor charges to install those tires.
And they have lost me as a future customer. Continue reading Preventative maintenance: no more forgetting!