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# Notification subscriptions

This form is used to control notification subscriptions which are events that happen within AyaNova that a User can subscribe to.

Notifications can be delivered via email, SMS text (via email) or directly in the AyaNova web application.

## Notification subscription list

The list form shows all the notifications you are currently subscribed to. You can open a subscription to edit it by clicking anywhere on the row.

## Notification subscription edit form

Not all fields listed below are available for all event types, depending on the event type selected you will see different form fields as appropriate to that event.

### Notification event

This is where you select the type of event you are subscribing to. All event types available are listed in the table below.

### Notify before event

For time based events, this is where you set a time duration of how far in advance of the event date you want to be notified.

For example if you are creating a subscription for `Service reminder` and you want to be notified 2 weeks in advance of the service date you would select 14 days here. You can select days hours and minutes as appropriate.

Remember, this setting controls when you are notified in advance of the actual date of the event whatever that might be.

As you can subscribe to the same event more than once you can use this feature to create an escalating notification system for some events by setting a longer advance notice and having it deliver to a less immediate location.

For example In application first and then another identical subscription but with a shorter time frame to a more immediately noticeable location such as direct SMS or an alternate address to another user to catch critical events in case they might get missed.

### Delivery method

Currently you can choose between Deliver in application or Deliver to email address (SMTP internet email) delivery.

In app will deliver to the AyaNova in-app notifications form and alert via the bell icon at the top of the AyaNova application window.

SMTP / email delivery will send notifications to an SMTP server however this form of delivery is not just for email alone as it can work with many different communications methods including 3rd party communication platforms and SMS / MMS via email gateways (see below).

AyaNova SMTP (email delivery) notification messages are intentionally designed to be as short as possible, plain text with simple links where necessary and to the point so they work well with 3rd party services and small devices.

#### SMS / Text delivery

Delivery via SMS / Text message is supported through email delivery as nearly all cellular providers have a special "gateway" address that can be used for email to text deliveries.

For example, in the US AT&T customers can use the address ##########@txt.att.net substituting the ### symbols for their cellular phone number.

Wiki How has an overview: SMS / MMS gateway for how this works and the web site https://smsemailgateway.com/ hosts a public domain list of many global cellular providers and their email to text gateway accounts.

Most providers also list this information on their web sites, look for the terms SMS Email Gateway address or contact them directly to get the address.

#### Charges may apply

Depending on your mobile / cellular data plan charges may apply for receiving notification texts, check with your provider.

#### Slack and other communication services

Many communication services support an SMTP gateway that can work with AyaNova's notification system; for example Slack supports sending emails to Slack in several ways.

#### Duplicate subscriptions for different delivery methods

Users can create any number of duplicate notification subscriptions with different delivery methods for more complex scenarios such as a dedicated Slack email address, Gmail address, SMS text delivery to a smart phone, in app etc etc. In this way you can be notified in multiple ways at once for critical notifications.

### Deliver to Address

If SMTP / email delivery method is chosen this field is where you enter the address where the notification is delivered.

By default AyaNova will fill this field in with your email address if it's set in your User settings form however you can change it to any value you wish.

## Customer notification event types and triggers

The following table shows the types of notification events that can be made available to a Customer user for subscription. Your service company may not have enabled all notification types.

EVENT | DESCRIPTION
--- | ---
CSR accepted | Customer service request accepted
CSR rejected | Customer service request rejected
Customer service reminder | Scheduled service date / time is within "Notify before event" selected
Work order completed | Service work order has been completed
Work order created for customer | A service type work order has been created for your Customer account