A tire shop called me the other day:
“hey, I found a sticky note here that you wanted to replace your tires by December”
Besides being past that date when I wanted these done, I too has initially forgotten. But then one of the old tires blew out. So I bought new tires at a different shop that was closest to where the blow out happened.
That sticky note caused a number of losses for that shop.
That service company lost out on the sale of 4 tires.
That service company lost out on the labor charges to install those tires.
And they have lost me as a future customer. Continue reading Preventative maintenance: no more forgetting!