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If you experience any issues importing your AyaNova 1.9.4.4 data, please provide the following in your support request to support@ayanova.com :
| 1. | Confirmation that each of the above steps was performed |
| a) | In addition to confirmation of each of the above steps, also provide path locations of AyaNova 1.9.4.4 database and the AyaNova v3 database in relation to the computer where the AyaNova v3 import is running from |
| 2. | Detailed Info from AyaNova 1.9.4.4 from the computer where the AyaNova CE 1.9.4.4 is located when the import occurs. |
| a) | Log into AyaNova CE 1.9.4.4, select menu Help -> select About this program -> click on Detailed Info button -> copy all information to a NotePad document, save and attach to your support request. |
| 3. | Exact point where your issue occurs as per the steps to import |
| 4. | Exact wording of any messages received |
| a. | Provide a copy of the Import screen details including the message displayed. |
| b. | If sending a screenshot, embed within a document and zip that document using WinZip – do not embed in your email message, nor send an uncompressed document. |
| 5. | A zipped copy of the ayalog.txt file from the AyaNova v3 folder on this computer |
| 6. | A copy of your AyaNova CE 1.9.4.4 database file SCDATA.SC zipped using WinZip |
| 7. | The AyaNova CE 1.9.4.4 manager username and password if not the default “manager” and “letmein” |
It is possible that you may have different data than we have encountered that results in an issue, or corrupted data that has not manifested itself while running AyaNova CE 1.9.4.4. Providing the above information and files will allow us to perform an import at our end and determine the issue so that you may import successfully.
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