If you have a question, we do encourage you to checkout the AyaNova Help which provides detailed information on all features, tips on use, tutorials and step by step additional installation instructions.

If you are experiencing an issue with a configuration, we ask that you recheck your steps.

Contact us via:

AyaNova Support Forum

In addition to replying to topic questions or issues, the AyaNova Support Forum contains a wealth of information such as news, answers to frequently asked questions, answers to questions and issues raised by AyaNova users, and full search of forum posts.

Direct Email

Email us privately at support@ayanova.com

If you have emailed us, but have not received a reply it may be due to one of the following:

1. Do not use a HotMail account

If you have sent an email using a HotMail account, although we may receive it and have sent a reply, you will never receive reply and we will never be advised that it was rejected by HotMail

You can also check out these two URL links about why not to use a HotMail account if you actually want to receive email from other's that do not have a HotMail account

http://www.theregister.com/2007/05/01/hotmail_friendly_fire/

http://www.iis-aid.com/articles/iis_aid_news/are_hotmail_cutting_their_own_throat

Do not use a HotMail account.

If you need a web-based email account, it is recommended setting up a gmail http://gmail.google.com or yahoo mail account http://mail.yahoo.com instead.

2. Your SPAM settings:

Your email program or your ISP (Internet Service Provider) is using a spam filter that is filtering out all email from us, or certain email depending on the content.
You need to edit your email program and contact your ISP to allow all email from support@ayanova.com

Once you have done this, either forward your previous email, or send a new email stating that you did not receive a reply due possibly to a spam filter, and we will resend the information.

We are not made aware by your spam filter that the email has not been received by you. The only way is if you confirm the receipt, or contact us again.

Due to the world-wide nature of our sales (we currently have clients across 23 different time zones) and to keep the license costs low while providing superior technical support we conduct all business via the Internet only.

The cost savings of running a completely "wired" business from development to distribution allow us to offer our licenses at roughly 10 times less than comparable software products from other companies and as a result make our product affordable for small business which is very important to us and AyaNova users.

Responses are provided with an average response time of under 15 minutes from receipt of your support request Monday through Friday between 9:00am and 5:00pm Pacific time zone (-8GMT/UTC).

Priority response is given to questions not already answered in the AyaNova Help, on this web site, or on the AyaNova Support Forum

Copyright © 1999, 2008 Ground Zero Tech-Works Inc.
AyaNova® is either a registered trademark or trademark of Ground Zero Tech-Works Inc. in the United States and/or other countries.