Have questions? We have answers!


 

  • Follow along with the step tutorial How do I...?'s with screenshots in the AyaNova online Help documentation
  • Contact us via direct email at support@ayanova.com
  • Have a quick question? Send us your question via our online form below
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The email address you provided will automatically and immediately receive a copy of what you sent to us as confirmation too.

All of our responses are from real live people, so there could be a delay receiving a reply due to time zone differences, time of day, weekend, or if a holiday long weekend.

If you have sent a question, but have not received a confirmation email

 

1. Check the spelling of your email address:

Just in case!

 

2. Confirm that your email address mailbox is not full:

Your mailbox may have an email quota. And if email forwarding, do check both the email address originally sent to as well as the email address account being forwarded to.

 

3. Check your Junk folder:

If you find the email(s) from us in your Junk folder, do edit your spam settings so that all email from support@ayanova.com is allowed.

 

4. Issues with HotMail or AOL accounts:

If you have sent an email using a HotMail or AOL account (@hotmail.com or @aol.com), although we may receive it and have sent a reply, you may never receive our emails and we will never be advised that it was rejected by HotMail

You can also check out these two URL links about why not to use a HotMail account if you actually want to receive email from other's that do not have a HotMail account:

http://www.theregister.com/2007/05/01/hotmail_friendly_fire/

http://www.iis-aid.com/articles/iis_aid_news/are_hotmail_cutting_their_own_throat

 

5. Your SPAM settings:

Your email program or your ISP (Internet Service Provider) is using a spam filter that is filtering out all email from us, or certain email depending on the content.

You may need to edit your email program and/or contact your ISP to allow all email from support@ayanova.com

Once you have done this, either forward your previous email, or send a new email stating that you did not receive a reply due possibly to a spam filter, and we will resend the information.

We are not made aware by your spam filter that the email has not been received by you. The only way is if you confirm the receipt, or contact us again.

Can I phone someone or have someone phone me?

 

To continue to provide support to service companies around the world that are trialling AyaNova as well as affordable subscription support to those that have purchased AyaNova licenses, we do not provide phone support.

Please contact us via the online form above, or send us a direct email to support@ayanova.com and we would respond quite quickly between 9:00AM and 5:00PM Pacific Standard Time (-8GMT/ UTC) from our North American support.


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Since 1999 AyaNova® is a registered trademark of Ground Zero Tech-Works Inc. in the United States and other countries.
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