Pricing that matches your size of business (more info...)

Graphical scheduling which is easy to view (more info...)

Service workorders to maintain history and keep track of scheduled users  (more info...)

Preventive maintenance that automatically convert to workorders to save you time (more info...)

Quotes that easily convert to workorders so you don't miss anything (more info...)

Full Inventory including requesting parts tied to a workorder so no mistake on what goes where (more info...)

Contracts & banked service   (more info...)

Import and Export other data into the AyaNova database (more info...)

Upload files accessible by all users based on their rights (more info....)

Embed pictures and additional information via the Wiki feature (more info...)

Internal custom reporting so reports are exactly how YOU want them to be (more info...)

Notifications  via internal pop-up, memo, external email or pagers of reminders to staff of events, and to clients of service (more info...)

Localization & Custom Fields so the program meets YOUR exact needs   (more info...)

Search all data / Knowledgebase to easily bring up previous information  (more info...)

Restrict access to data based on Region (more info...)

Log in security and feature rights to restrict happy finger syndrome   (more info...)

Scaleable – from a single user to a corporate enterprise (more info...)

Network-able with simultaneous access for multiple users (more info...)

AyaNova can be hosted for you (more info...)

Clients can request service online and service requests can be used to automatically generate a workorder (more info...)

Remote access so employees outside of the office can stay connected (more info...)

Accounting QuickBooks or Peachtree interface (more info...)

 

Pricing that matches your size of business An AyaNova license is needed only for each schedulable user. Users entering data or viewing data do not require a license. There is no practical limit to the amount of data entered into AyaNova - no practical  limit on the number of clients, client units, service workorders, quotes, rates, workorder status, categories or any other feature of AyaNova.  Check out our Pricing web page for further details. And unlike other software, we do not charge an  "enhancement plan" or support fees - if you have a question not answered in the Help file or web site, contact us,  we are happy to help!

No charge Maintenance updates We always provide no charge maintenance updates throughout that major version at no charge. Maintenance updates include fixes for any issues missed before release, as well as new features

 

Easy to use Schedule screen Easily view existing schedules and create new for single and multiple users via the graphical Schedule screen. Visually manage scheduled workorder items within any time period. Easily move the scheduled workorder item to another time period or even another schedulable user Quickly add to existing workorder items from the Schedule screen Globally view schedule for single scheduled user or for multiple scheduled users Quickly create and view new work orders directly from the Schedule screen. View each schedulable user separately or merged View horizontal day view as well as "Outlook" style View day, week, month Compare days Print graphical output Print workorder reports such as dispatches right from the Schedule screen Assign schedules based on dispatch zone, skills, certificates or other settings Create schedule markers Useful for scheduled information that is not a workorder such as holidays or other scheduled occurrences where you wish to identify that the scheduled user is booked elsewhere.

Ease of use Easily created from many different areas of AyaNova As little data can be entered, or as much needed, depending on the type of service your business performs. Jump to other screens for more details easily if needed If data is entered in sub-screens, icons display differently so you know at a glance without have to open each to even check

Unit serviced in workorder item See at glance warranty information on units selected for service. Warranty is obtained from the unit model or directly from the unit if warranty is set to be overridden Assign meter readings from a service workorder for a client or unit being serviced and maintain a history of all meter readings - when, by who, via what workorder.

Scheduled users Unlimited number of schedulable users per workorder item Scheduled users display in the graphical Schedule screen Easily transfer scheduled user information to Labor without having to re-enter information

Tasks  Selected pre-created task groups of To DO items to save on double-entry Set completion state of tasks so technicians know what still needs to be completed

Parts  Assign parts to a workorder and specify if used yet in service or not - This is useful if a dispatcher assigns parts that are needed to perform the service so the schedulable user knows what to bring onsite. Once service has been completed and parts actually used, those parts can be specified as actually used in service. Request parts via the workorder item to be ordered - This is very useful to track with the workorder when requested, that the purchaser can identify easily the workorder the parts are for, that the receiver can notify the scheduled user when parts are in.

Expenses Additional expenses that are to be noted in the work order item that are not Parts or Service. For example, you may indicate overnight accommodation charges here that a client reimburses you for, miscellaneous items that are not identified in inventory, etc. Specify whether expenses are those that are reimbursable to the scheduled user Specify whether expenses are charged to client or not

Outside Service Information on units sent out for repair or service - maintains a history of this equipment Fields relating to shipping and receiving, as well as to internal cost and client price

Labor Track service and service costs/charges performed for each workorder item and each schedulable user Enter as many distinct labor items as needed Easily apply labor services against Banked Service with a click of a button.

Travel Track travel costs/charges for each workorder item and for each schedulable user Easily apply travel charges against Banked Service with a click of a button

Templates Create service workorder templates with pre-entered information which you can easily select to use when needed.

Contracts and banked service Know at a glance that a client has a contract when the client is selected for the workorder, or an existing workorder is opened. Contract settings automatically applied - such as specific rates or discounts on parts. Automatically assign labor used in service to Banked Service. This is useful to maintain a history of what workorders used pre-paid service, as well as a time saving feature.

Loan Items   Track loan items out date, due date, returned date and charges

Move or copy workorder items from one service workorder to another This is useful if some service has not yet been completed, but you wish to invoice out and close the workorder items that have.

Follow Up feature Create a reminder about the workorder

Subscribe to notifications Be notified of events relating to service workorders - service notification, close by date notification, status change notification, requested parts received, and more

Reporting Use the many sample service workorder reports that come standard As well as easily internally customize reports to your specific needs

Create master preventive maintenance items that auto-convert to service workorders saving you time as well as prevents the "oops - I forgot that needed to be scheduled" Service workorder grid displays master PM for quick retrieval so you can easily identify from what PM the service workorder was created from Preventive maintenance related fields Includes all areas of a service workorder so you can enter as much data on the preventive maintenance as needed or as little as needed - parts needed, scheduled users, units to be serviced, tasks to be performed and more. As with the service workorder, no practical limit to the number of scheduled users, parts, units or tasks that can be entered.

Data entered in a quote can be transferred to a new or existing service workorder without having to re-entry, and  as well ensures all information is transferred to the service workorder without something being "forgotten". Service workorder grid displays link to the quote that the workorder was created from for quick retrieval Create quote templates with pre-entered information which you can easily select to use when needed. Quote related fields Identify who prepared the quote Identity when requested, submitted, valid until and approved Includes all areas of a service workorder so you can enter as much data on the quote as needed or as little as needed - parts needed, scheduled users, units to be serviced, tasks to be performed and more. As with the service workorder, no practical limit to the number of scheduled users, parts, units or tasks that can be entered. Use reports that come standard or create and customize your own using the built-in report custom designer

Indicate whether parts are used in service, to be ordered, or on order via purchase order. Maintain an accurate count of inventory – too much in stock ties up collateral, too little results in customers waiting and service unable to be performed and possibly lost. Assign inventory and track inventory flow with multiple warehouses. Easily control inventory, print out reports and always be aware of stock levels. As with all features of AyaNova, use or not use inventory depending on your needs. Use Purchase Orders, Receipts and Inventory Adjustments to maintain inventory Create P.O.'s for parts that are below stock level and for parts requested within service workorders - both at a click of a button to save time Receive against multiple P.O.'s and print out labels for received parts Create Inventory Adjustments for opening inventory and as needed for adjustments, maintaining a history of who created and why

Contracts Apply discounts to all parts automatically without having to enter for individual parts. Provide special service and travel rates for clients with contracts Be notified before contracts and service agreements expire   <click on image to view>

Banked Service Set for a client or a client's individual units (equipment) Maintain a history of all entries manual and from service workorders Manually enter in amounts or by a click of a single button apply entries from service workorders Set banked service as a dollar amount, by incident or by hours of service <click on image to view>

Export client records from AyaNova to a CSV (Comma Separated Values) format file Import client records into AyaNova Export part records from AyaNova to a CSV (Comma Separated Values) format file Import part records into AyaNova Export unit records (customer equipment) from AyaNova to a CSV (Comma Separated Values) format file Import unit records (customer equipment) into AyaNova

Upload files so that they are stored in the AyaNova database so that users can access regardless where they are Administration can maintain an overview of uploaded files

Wiki is a knowledgebase feature that allows AyaNova users to freely create and edit documentation for an AyaNova "object" (be it globally, a purchase order, a service workorder, etc) that supports hyperlinks, can embed images, allows the user to attach documents that are accessible by all users, and is search retrievable via the Search Database feature

Unlike internal report customizing providing with other software, not only can you customize the layout of reports that come standard with AyaNova, you can also remove or add other data fields to the report for display by dragging and drop. No need to purchase additional report customization software No need to pay a developer for custom reports Easy drag and drop to customize AyaNova includes hundreds of sample report templates, as well as additional on our AyaNova Support Forum

AyaNova users can subscribe to be notified of events via external email, via external SMS text paging, via internal AyaNova popup or via internal AyaNova memo. You can specify time frame and days of the week when acceptable to be notified - useful for employees that share "on-call" duties Prevents the "No one told me" Examples of events a schedulable user may subscribe to being notified about: a new workorder item has been created where that schedulable user has been scheduled. a part requested to be ordered from within a workorder has been received into inventory a client places a service request a workorder item where that schedulable user is scheduled has been edited. a workorder has become "stale" (has not been closed by a set time frame after the scheduled date) and more Clients can be notified via email when a service request has been accepted, new service workorder created, when status of a workorder has changed, when a workorder has been completed (and received an attachment of the AyaNova workorder desired) and/or a follow up email after work has been completed to check in with them.

Localization AyaNova can be localized to display field label text in any language - for example, you may want what is labeled as "Clients" to be labeled as "Apartments" - whatever makes the easiest use for your type of service. AyaNova comes standard with four sample locales. (Please do note that support is only available in English at this time) that can also be further customized to your exact service needs. English Deutsch (German) Español (Spanish) Français (French)

 

Custom Fields Add custom fields to service workorder items, client management screen, unit (client equipment) screen, and many more.

All data entered into AyaNova is indexed on the fly and available to be searched immediately This allows you to easily look up previous entered information such as how a problem was resolved previously - saving time for your technicians and allowing them to solve issues faster

For example, if you schedule service for multiple offices, but want each office's schedulable users to only see data pertaining to their office, but still allow management and dispatching to view all data - utilize the Regions feature of AyaNova

Each user requires a username and password to log in. Each user is a member of a security group that dictates what abilities they have to AyaNova features (Forbidden, Read Only, Read/Write or Read/Write/Delete) Every data record maintains the user who created and the user who last modified for management control.

Easily use AyaNova in a single user configuration, or a shared local network configuration, or with a Data Portal or have AyaNova hosted for you AyaNova configurations Which database should I use? AyaNova Hosting Solutions

Remote users can connect securely to the AyaNova database via the no charge AyaNova Data Portal or/and via the optional add-on WBI and/or via the optional add-on MBI The AyaNova Data Portal is optimized for users outside of the internal network to connect and run the same full AyaNova program to access their data The optional add-on WBI provides remote users access to enter and view data using just a regular web browser and internet access The optional add-on MBI supports cell phones, pda's, Blackberries and other wireless devices equipped with a web browser for the schedulable user on the road

Using just a web browser and Internet access, your clients will be able to request service, view their requests, view their service history and reports Using just a web browser and Internet access, your remote users will have access to features of the AyaNova program without having to install any program. More info on the WBI web page.... and to the WBI Client Help file for what your client will see when logged in via WBI

QBI optional add-on QuickBooks interface) Import clients, vendors, and items from QuickBooks to AyaNova Import clients, vendors and items from AyaNova to QuickBooks Update existing linked items between QuickBooks and AyaNova Create invoices within QuickBooks for AyaNova billable service workorders Compatible with US, Canadian and UK QuickBooks More info on the QBI web page.... PTI optional add-on (Peachtree interface) Import clients, vendors, and items from PeachTree to AyaNova Import clients and vendors from AyaNova to PeachTree Update existing linked items between PeachTree and AyaNova Create invoices within PeachTree for AyaNova billable service workorders More info on the PTI web page....

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