AyaNova’s support and update is changing!

softwarelicensingAyaNova’s resource licensing has always been perpetual.

Our AyaNova service management software resource licensing has always been that once you purchase and apply your Activation Key to your database, you can access that database using that version of program files for as long as you wish without any additional charges. Your licensing is maintained IN your database along with your data.

This is not changing.

Our AyaNova scheduleable resource licensing will be changing to levels:

  • 1 active resource subscription license
  • Up to 5 active resources subscription license
  • Up to 10 active resources subscription license
  • Up to 20 active resources subscription license
  • Up to 50 active resources subscription license

And our AyaNova scheduleable resource licensing will be change to an annual perpetual-subscription-combo model:

  • The resource level purchased for your database purchased will continue to be perpetual.
  • Email support and updates (including upgrades) for one year are included in the initial subscription level license purchased
  • Automatic renewal (with option to cancel) at a discounted rate is processed automatically every year.
  • When the renewal payment has been processed, a new Activation key with new subscription expiry date will be  sent to you that you will apply to your database to receive another year’s eligibility to updates, upgrades and email support.
  • If the renewal is canceled or not paid by the expiry date, you will be able to access your AyaNova database using the program version your database was at when the subscription expired, but no further updates or upgrades or email support is available.
  • If you wish to re-instate subscription support after your subscription expires , a new subscription purchase at the full subscription price would be required.

And our optional add-on licensing will change to an perpetual-subscription-combo model too.

What does this mean for me as I have been trialing but not yet purchased?

Check your AyaNova version via Help -> About AyaNova

If is version 7.4 or newer, go ahead and purchase your subscriptions. Apply your received Activation Key. And start using!

If is a version older than 7.4, go ahead and purchase your resource subscription level and the optional add-on subscriptions you want to use. Apply your received Activation Key. You can start using the version of AyaNova you have right now. When an update or upgrade is released, you can update as included in your license subscription!

Do not attempt to update to 7.4 unless your resource level subscription is active. If you do attempt, no worries, you will just need to reinstall the old AyaNova desktop version again to apply the subscription license Key BEFORE you can update.

What happens to my AyaNova database if I attempt to update to 7.4 without purchasing subscription licensing?

  • Nothing happens to your database. If your older database is not presently subscribed for your resource level, your database will not be updated when you run AyaNova 7.4 against your older database version
  • Instead you will receive a message informing you that your database active resources require a valid subscription before being able to update
  • You will need to uninstall all versions of the newer AyaNova version and install the original version your database was valid for.

What happens if I attempt to use a version 7.4 optional add-on that I do not have a valid subscription for?

  • You will not be able to use the optional add-on if not within a valid resource and optional add-on subscription date for your database.

What does this mean for me as I purchased my resource licenses earlier this year?

To receive this support and updates and upgrades going forward, contact AyaNova Support from your registered email address you provided when you purchased, pasting in the text from your Help -> About AyaNova

We will send you a time-limited company specific coupon code for you which will discount your purchase of a resource level subscription and  optional add-on(s) subscription(s).  Purchases after that coupon date will not be eligible for a discounted subscription price and will require payment of the full subscription price.

Do not attempt to update to 7.4 unless your resource level subscription is active. If you do attempt to update, no worries, you will just need to reinstall the old desktop version again to apply the subscription license Key BEFORE you update.

What does this mean for me as I purchased  my resource licenses more than a year ago?

To receive support and updates and upgrades going forward, contact AyaNova Support from your registered email address you provided when you purchased, pasting in the text from your Help -> About AyaNova

We will send you a time-limited company specific coupon code for you which will discount your purchase of a resource level subscription and  optional add-on(s) subscription(s).  Purchases after that coupon date will not be eligible for a discounted subscription price and will require payment of the full subscription price.

Do not attempt to update to 7.4 unless your resource level subscription is active. If you do attempt to update, no worries, you will just need to reinstall the old desktop version again to apply the subscription license Key BEFORE you update.

 

What if I purchased an optional add-on subscription license but do not have a valid resource level subscription?

 

When you run the optional add-on, your optional add-on subscription expiry date will be checked against the build date of the optional add-on.

If the optional add-on build date is older than your optional add-on subscription date, the optional add-on will run.

If the optional add-on build date is newer than your optional add-on subscription, the optional add-on will not run. A new subscription will be required.

You would only be able to use the latest version of an optional add-on if your database is also the latest version.

Your database can only be the latest version if you have a valid resource subscription.

You can purchase your resource subscription level licenses at their regular subscription price if you need to update your AyaNova database to the latest version before installing and using the optional add-on.

 

 

I have further questions ………

These changes will allow us to continue to provide affordable service management software to service companies around the world.

Contact Us  with any additional questions and we would be happy to discuss!  We encourage you to include your context and details so that we can respond fully right away.

 

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