A tire shop called me the other day:
“hey, I found a sticky note here that you wanted to replace your tires by December”
Besides being past that date when I wanted these done, I too has initially forgotten. But then one of the old tires blew out. So I bought new tires at a different shop that was closest to where the blow out happened.
That sticky note caused a number of losses for that shop.
That service company lost out on the sale of 4 tires.
That service company lost out on the labor charges to install those tires.
And they have lost me as a future customer. Continue reading Preventative maintenance: no more forgetting!
Ever experience a bug or an issue while working with your computer application?
Do you report the error message and what steps occurred up to getting that message? Or do you assume/hope someone else will report it? Continue reading Report that bug!
It’s Monday morning, and you are excited to start accessing your AyaNova service management data while logged in via your new RI remote access option while away from the office and out on the road.
But you are not sure which web browser to use to log in via your RI to access your data? Continue reading There are so many web browsers – which one should I use?
“By failing to prepare, you are preparing to fail.” – Benjamin Franklin
A few years back, I was providing business computer support at a company’s office, and I asked if they have a backup of all of their different data and when was the last time they confirmed was successfully backing up. They were “pretty sure” they did have a backup, even showed me their backup tape drive and the two tapes they swapped out.
But a quick 20 second check of their backup logs showed us there had been no backup in almost two years! Continue reading Is your important data actually being backed up?