I just want to say, "Thank you." Not only has AyaNova developed a robust product, with thorough documentation and wonderful support, but is staffed by great people, like you, willing to go the extra mile to support their customers. You can count on us to boast about AyaNova to everyone we meet!

Sincerely,

Len Quasarano
New Business Development
DPS Technical Services
Linden, Michigan USA

"To those considering trying or purchasing AyaNova:

Getting a new work order system is risky. It’s directly tied to your invoicing, which means if you make the wrong software choice, it will affect your bottom line. Make this choice carefully, because you are placing a large amount of trust in the work order software. Our trust is well placed in AyaNova.

I am a computer consultant who’s grown from a one man operation to an eight person company. The manual system we were using for work orders was really slowing us down. I spent about 2 months looking at a lot of different options. I narrowed the list down to a few finalists and AyaNova was at the top of the list from the beginning. To be honest, the reason why I didn’t select it right away was the lack of “hand holding” and phone support. Competitors to AyaNova will spend an hour on the phone with you going through their software in detail and explaining why it’s the best. Then they will charge you 2.5 times the price of AyaNova. You can also call the competitors and speak to somebody on the phone.

AyaNova does things a little differently. You need to be a little more self-directed. 15 minutes of reading the online manual is all that is necessary to get a good grip on the system. In addition, my experience with support has been absolutely AMAZING. Every single time I have needed something, I’ve simply emailed support@AyaNova.com and I’ve gotten a response within 15 minutes no matter how specific the issue. And not just any response, I get a detailed and qualified genuinely helpful response. Most times 1 email and 1 reply solves the problem. And by the way, the issue has always been operator error – never that the software is not able to do what I need. They even follow up on issues when I don’t get back to them! In the end, it’s actually much BETTER then phone support. Really and truly, I’ve been pleasantly surprised.

Also, AyaNova has been around for many years. There is a large user community. This means that they’ve been there, done that. The answer to most of my questions was resolved by a simple search of the help manual online or the forums. This is a HUGE benefit of this software and not offered by most of their competitors.

I urge you to download the demo and give it a try. It takes just a minute to install. Read over the Help file. When you run into something you don’t understand, try the forum and then email support. You’ll be surprised at the quality of help you receive. In the end, this is what really made the difference for me.

Lastly, AyaNova is actively being developed. The already comprehensive feature list is growing fast.

All of these things combine to make AyaNova a smart choice for work order business management software.

We place our trust in AyaNova every day, and they come through for us."


Leslie Babel
DigitalFire Computing Inc.
Toronto, Ontario, Canada

"Thanks for the continued support regarding AyaNova v3! As the owner of NetworX, I must tell you that we are very satisfied with AyaNova , as it’s such an integral part of our daily procedures. I look forward to the new abilities in regards to Quotes in AyaNova V4, as I am the main sales force at NetworX.

We will be upgrading to the latest version shortly, I appreciate the upgrade pricing. We have also started work on our new website and we intend on purchasing the WBI interface as well.

Eric Black - NETWORX INC.
Montreal QC Canada

"The AyaNova support and development team are very prompt and responsive to questions.  It's nice to see a developer quickly implementing fixes and suggestions from customers."

Chris- Advanced Computer Technology
Nevada, USA

"We began using AyaNova in 2004 to replace our paper work orders and manual invoice creation in QuickBooks. AyaNova has saved our company many hours invoicing and has permitted us to add new consultants as we grew - our manual process would not scale at all.

We outgrew the capabilities of AyaNova CE and needed something better, so I spent many hours researching, testing, reviewing, and demonstrating AyaNova v3 and other software programs. I thought that if it costs more, it must be better....WRONG!! A 6 user license of another COMPARABLE software program with QuickBooks and Web integration would cost us over $10,000 PLUS annual maintenance of around $2000! That was insane!! It took me well over 100 hours during 18 months of research to determine that the best choice for us was to purchase AyaNova version 3.

The upgrade instructions are well written and easy to follow. However, I did not follow their instructions when I set up AyaNova CE in 2004, so the manual modifications I did to AyaNova CE database caused some problems in the upgrade process to version 3. Joyce and her team worked after hours to correct this so we can be up and running before the next business day!! That level of service with the other programs I was considering would have cost us $150 per hour during business hours....Joyce and her team worked after hours to fix a problem I had caused and the support was INCLUDED with the software purchase. AyaNova Tech Support has provided a tremendous value and service to our company.

In summary, I spent many hours testing expensive service management software programs only to find out the best choice for us was right under our nose - AyaNova version 3. It would have taken about 6 weeks to get another program running the way we need it. I got AyaNova running in a few hours! It was a great choice for us!!"

Edward Hartman - NetSolutions Team Inc.
Indiana - USA
 

"AyaNova helps us keep all our customer status information in one easy to access place, making customer tracking simple."

Les - Mill Electric Inc.
New Jersey, USA

"The support alone AyaNova provides is worth its weight in gold."
Joshua - ISUS Technology
Michigan, USA

"AyaNova helps us growing and organizing our company. The support is class A”

Peter - ITnorth.ca Network & Consulting Service LTD.
British Columbia, Canada

"I would like to say that the AyaNova support is very good because every time I ask something I have a quick reply"

Thierry - Europ Continents Myanmar
Yangon, Myanmar

"THE CUSTOMER SERVICE IS FANTASTIC !!!!!!!!!!!!"

Owner, Marcraft Marine
High River, Alberta
 

"I have implemented your software to the first phase in my program to re-configure our maintenance department. I am very impressed thus far, and don't foresee any change in such status. Our efficiency in these areas has improved markedly."

David, V.P - Rad Services, Studsvik Processing Facility, LLC
Tennessee, USA

"Thanks again for all your help... You guys really go to great lengths to solve any issues that arise with any AyaNova program. You are by far the BEST customer support team I have ever had to deal with!."

Robert - Five Star Laundry
New York, USA

"Your service response time is awesome!!!!!!!!"

Dwayne - Minimal Downtime Compressor Service LTD
British Columbia, Canada

"You guys are great, and are a pleasure to work with"

Michael - Royal Lines
New Jersey, USA

" I've been in the IT industry for 23 years (IBM, EDS, etc). I've never come across such a fantastic support team like the AyaNova team - I'm serious. The AyaNova software, for TEC Toshiba (that's our company) is a godsend! You're support is unbelievably great. We will do what we can to promote your software. It's very, very good"

Ron, Branch Manager, TEC Canada Inc.
Manitoba ,Canada

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AyaNova® is either a registered trademark or trademark of Ground Zero Tech-Works Inc. in the United States and/or other countries.