WBI Server Common Issues

AyaNova has not been configured for network access:

You can not access via WBI a default stand-alone installation of the AyaNova database

You can only access via WBI a networked AyaNova database

Refer to the AyaNova v3 Manual section on Additional Installation & Configuration to configure for network access using network Firebird, SQL Express or SQL Server.

IIS not configured to use Microsoft.NET Framework 2 (or higher):

Right-click on My Computer and select Manage to bring up the Computer Management window

Expand Services and Applications

Expand (IIS) Internet Information Services

Expand Default Web Site

Right-click on Default Web Site and select Properties

Select the tab ASP.NET

ASP.NET version should be 2.0.50727 at the writing of this manual (higher if additional Microsoft service patches are released or using higher version of .NET)

If it isn't, select the correct version from the drop down box. Apply and select OK

Stop the Internet Information Services and restart

If you do not have version 2 (or higher) available in the drop down selection,  you need to download Microsoft.NET Framework 2 or newer and install. Refer to the AyaNova v3 Manual as this is a requirement for AyaNova itself.

Port used is not configured on your router to be forwarded to the WBI server:

If you are able to perform the internal network testing using the local IP address of the WBI server and port number, but remote Internet users outside of your local network are not able to connect, that may indicate that you have not configured your router to forward outside requests to the correct IP address

Every model router is different so we can not provide directions here.

You will need to check your manual for your router on how to configure to forward

Basically, most models you bring up the software configuration by connecting to the router via your web browser, go into Advanced settings, go into Forwarding settings, enter the internal IP address of the WBI server, enter the Port number outside Internet users would enter to be redirected to the WBI server (same port number the Default Web Site is set to use in Computer Management)

For example:

Your router's static Internet IP address is 333.222.101.12

The Default Web Site TCP Port is set to 8989

The WBI server's internal IP address is 192.168.1.100

You install and configure WBI

You configure your router to forward port 8989 to 192.168.1.100

Remote Internet users would enter the URL of http://333.222.101.12:8989/AyaNovaWBI to bring up the login page for accessing via WBI

If you encounter an issue:

If you encounter an issue,  double-check that all requirements have been met, and then to go through the installation and configuration steps again.

If you encounter an issue, and are unable to determine the cause, check out the AyaNova Support Forum for similar issues and solutions posted by other AyaNova users.

If a similar issue is not listed, post a topic on the AyaNova Support Forum in the WBI v3 section with the following information:

1. Exact point where the issue occurs

2. Copy of your AyaNova.exe.config file attached to your message

3. Copy of your AyaNova Details - log into AyaNova, select menu Help -> About AyaNova. Copy all details to a NotePad document, save and attach

4. In relation to the AyaNova database, where is AyaNova WBI installed? (i.e same computer where database is installed or computer within the same local network as the AyaNova database server)

5. Copy of your Web.Config file attached to your message

6. The exact URL address you are entering in your web browser - and is this web browser on a computer on your internal network, or a remote computer?