The Customer Service Requests grid
| • | When you first log into WBI via the URL provided from your service company, you will see a grid that lists all service requests you have made so far sorted in descending order by the date the service request was created. |
| • | If you want to sort by a different column, and/or filter to show only service requests that meet a certain criteria, refer to Filtering & Sorting for details on how to filter this Service Request grid and/or the Workorders Grid |
Columns of the Customer Service Request grid
| • | Record Created - when you created the service request |
| • | Client service request - the text you entered in the Title field when requesting service |
| • | Reference Number - the text you entered in the Reference Number field when requesting service |
| • | Status - the status of the service request |
- Open means that this is a new request that you have made that has not been accepted by your service company
- Accepted means that your request has been accepted and a service workorder has been created (see Workorder column)
- Rejected means that your request has been rejected. Contact your service company for details.
- Closed means that the service workorder created from this service request has now been closed (see the Workorder column)
| • | Priority - the priority (Emergency, Not Urgent, ASAP) that you selected in your service request |
| • | Record Created By - the initials of your AyaNova username you logged into WBI via |
| • | Client - your company name |
| • | Serial Number - the specific unit you selected that needed service in your service request |
| • | Workorder - the workorder created for your service request |