WBI Server Common Issues

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The following is a list of common reasons why you maybe unable to use WBI - check each and confirm not the issue:

 

 

1. AyaNova has not been configured for network access:

 

•You can not access via WBI a default stand-alone installation of the AyaNova database
•You can only access via WBI a networked AyaNova database
•Refer to the AyaNova 5 Help file section on configuring for network access using network Firebird, SQL Express or SQL Server.

 

 

2. Your computer is not using Microsoft.NET Framework 3.5 (or higher):

 

•To check current version of .NET framework, look in C:\Windows\Microsoft.NET\Framework (or equivalent on your computer) and you will see directories that indicate the current version of the framework you have installed - you should have a v3.5 listed

 

 

3. IIS is not registered to use Microsoft.NET Framework 3.5 (or higher):

 

•On your computer, click Start, and then click Run.
•In the Open text box, type cmd, and then press ENTER. 
•At the command prompt, type the following, and then press ENTER:

 

"C:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe" -i

 

•The above assumes you have confirmed you DO have .NET 3.5 installed - as .NET 3.5 is an upgrade of version 2, so you still run this registry fix from the version 2 folder

 

 

4. Port used is not configured on your router to be forwarded to the WBI server:

 

If you are able to perform the internal network testing using the local IP address of the WBI server and port number, but remote Internet users outside of your local network are not able to connect, that may indicate that you have not configured your router to forward outside requests to the correct IP address

 

Every model router is different so we can not provide directions here.

 

You will need to check your manual for your router on how to configure to forward

 

Basically, most models you bring up the software configuration by connecting to the router via your web browser, go into Advanced settings, go into Forwarding settings, enter the internal IP address of the WBI server, enter the Port number outside Internet users would enter to be redirected to the WBI server (same port number the Default Web Site is set to use in Computer Management)

 

For example:

 

Your router's static Internet IP address is 333.222.101.12

The Default Web Site TCP Port is set to 8989

The WBI server's internal IP address is 192.168.1.100

You install and configure WBI

You configure your router to forward port 8989 to 192.168.1.100

Remote Internet users would enter the URL of http://333.222.101.12:8989/AyaNovaWBI to bring up the login page for accessing via WBI

 

 

If you encounter an issue:

 

1. If you encounter an issue,  double-check that all requirements have been met, and then to go through the installation and configuration steps again. 

 

2. If you encounter an issue, and are unable to determine the cause after confirming every single step and the solutions above, check out the AyaNova Support Forum for similar issues and solutions posted by other AyaNova users.

 

3. If you have confirmed each of your steps, and do not find a solution on the AyaNova Support Forum post a topic on the AyaNova Support Forum in the WBI v5 section with the following information:

 

1. Exact point where the issue occurs

• Identify the exact step you are at if in the process of configuration.
• Identify each step you have performed and have confirmed and the information from those steps (i.e port number, path location of installation, etc)
• Identify what you expected to happen and what does actually happen.
• If any messages, be sure to provide all text and the order the appear in.

 

2. Copy of your config.txt file from the WBI server attached to your message and the exact path where you copied it from (i.e. C:\Program Files\Ground Zero Tech-Works Inc\AyaNovaWBI5\bin)

3. Copy of your AyaNova Details - log into AyaNova, select menu Help -> About AyaNova. Copy all details to a NotePad document, save and attach

 

4. In relation to the AyaNova database, where is AyaNova WBI installed? (i.e same computer where database is installed or computer within the same local network as the AyaNova database server)

5. Copy of your Web.Config file attached to your message

6. The exact URL address you are entering in your web browser - and is this web browser on a computer on your internal network, or a remote computer?