Below is an example of how to request service using AyaNova WBI:
1. Use your mouse to click on the New... menu option
2. A new screen appears - the service request entry screen
3. In the Title field, enter a brief summary of the service you require.
This field is limited to entry of 255 characters, as all you want to enter here is a simple identification of what it is that needs to be done.
4. In the Reference Number field, if you use internal reference numbers for placing service requests, enter it here
5. If your service company has already documented a list of equipment you own that may need to be serviced, select the equipment by its serial number if applicable.
6. In the Details field, entered detailed information on the service that needs to be performed.
It is suggested to be as detailed as possible - thus making sure that when your service company comes to provide the service, they already know what has been happening, and what needs to be serviced.
7. As a suggestion to your service company, identify whether this service request is Not Urgent, ASAP (as soon as possible) or is an Emergency.
8. When you have completed entering all the information, click the menu option Save & Exit at the top
9. This will return you to the Service Request grid - click the Refresh menu option at the top to refresh the grid so that you can now see this new service request.
