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Buy AyaNova licenses Purchase and view pricing for AyaNova and its optional add-ons
Buy AyaNova Lite Purchase and view pricing for AyaNova Lite and its optional add-ons

 

Answers to common questions about AyaNova licensing and pricing

 

What is the difference between AyaNova Lite licensing and the full AyaNova service work order program licensing?

AyaNova Lite work order program does not have all the features of the full AyaNova program, is for a single person on a stand-alone computer with a single AyaNova Lite database, so therefore only one AyaNova Lite user license would be purchased.

Whereas the full AyaNova service management program has many more features and can be run on one computer only or fully networked so that multiple networked computers can all run the AyaNova program at the same time connecting to the same database; and multiple users/resources can be scheduled /dispatched / assigned to work orders. The number of AyaNova licenses purchased would be the same number of schedulable resources you will be scheduling and assigning to work orders in AyaNova

 

How does licensing for AyaNova work?

Example image of the user entry screen showing Type set as Schedulable User

Most software requires that you purchase a license for every person that runs the software. With AyaNova, you only need to purchase licenses for the number of schedulable resources

The number of schedulable resources are like the number of technicians you have, or the number of engineers you have, the number of whoever or whatever that you will be scheduling and tracking with AyaNova.

An unlimited number of users in the AyaNova program can view and enter data, but only schedulable resources (whether people or not) that are set as a Schedulable user and checkmarked Active "use up" a license from the total you purchased and can be scheduled in a service workorder and show in the graphical Schedule screen.

If one of your schedulable employees leave, you can "free up" their license by unchecking the Active field so can create a new schedulable resource, but still maintain a complete history of service provided by that original schedulable user/resource.

For companies that employ sub-contractors, you could determine a time period that jobs are scheduled for. Than determine the number of contractors employed in this time - and that would be the number of licenses to purchase.

For example, if you book no farther than two months ahead: determine what the total number of different techs you had scheduled over the course of the busiest consecutive two months if you book no farther than two months ahead and that will be the number of schedulable user licenses to purchase.

Or you could purchase licenses based on the different types of jobs. For example if you were a general contractor for building homes, you would purchase as many licenses as there are different jobs - one license to schedule and track electricians, one license to schedule and track plumbers, one license to schedule general carpenters, one license to schedule specialized carpenters, etc etc.

AyaNova software licenses are perpetual. This means that you pay for them only once and can use them for as long as you like. There are no recurring charges for these licenses.

 

How does licensing for the optional add-ons and plug-ins work?

You only need to purchase one optional add-on license for your AyaNova or AyaNova Lite database regardless of how many people will use that optional add-on with your AyaNova (or AyaNova Lite) database.

For example: if you have multiple remote field service technicians that need to be able to access their work orders and schedules while out on the road, you only need to purchase one WBI (web browser interface) optional add-on license for your AyaNova database so that these technicians can access live data while out on the road.

 

Purchase examples

Licensing for AyaNova is not based on the number of people that will be running the program, nor is it based on the number of computers on a network that all connect to the same AyaNova database. Licensing is based on the number of "resources" you want to schedule - whether those resources be an actual person or a truck or a group of people

  • Tom provides maintenance for apartments in a building
  • He wants to schedule himself and keep a history of service he has provided to each apartment
  • Tom has trialed both the full AyaNova and AyaNova Lite, and determined right now all he needs is AyaNova Lite
  • Tom purchases one AyaNova Lite license at $49.00
  • And if down the road, he wants to expand his service to include additional management such as preventive maintenance and service tracking of equipment he can upgrade his AyaNova Lite license to the full service management AyaNova schedulable resource license for only $169.00
  • Bob repairs computers
  • Fran, his wife, answers the phone and takes requests for support calls and sets Bob's schedule
  • They have two computers networked together, one for Bob and one for Fran and need software that will allow both of them to enter data, and view data at the same time. Only Bob is scheduled in workorders
  • Only one AyaNova schedulable resource license at $199.00 would need to be purchased, as only Bob would ever be scheduled. This is regardless of the fact that there will be two users logging in at the same time, viewing data and entering data
  • Mighty Medical Equipment sells and services medical equipment
  • Sales needs to be able to view existing data on service for clients
  • Dispatching needs to be able to enter and view data to schedule the technicians
  • Management wants to be able to view data and obtain reports
  • Shipping and receiving wants to be able to enter purchase orders for parts requested on workorders, receive into inventory and automatically alert the scheduled user
  • 15 technicians need to be able to check their schedule, be notified of upcoming events, enter details of service provided and more while on the road and when in the office
  • Only 15 AyaNova schedulable resource licenses would need to be purchased - even though sales, dispatching, management, shipping and receiving people will be running the program as they do not require a license as only those users/resources that are scheduled in workorders require a license
  • And one WBI (web browser interface) license would be purchased so that the techs out of the office can fully view their schedules; create new service workorders and edit existing in full detail including labor, parts, misc expenses, unit information; create new clients; obtain reports and more
  • And one MBI (mobile interface) license would be purchased so that techs with mobiles can check their schedules; update workorder item statuses; and enter in labor in existing workorders

Licensing for AyaNova is not based on the number of people that will be running the program, nor is it based on the number of computers on a network that all connect to the same AyaNova database. Licensing is based on the number of "resources" you want to schedule - whether those resources be an actual person or a truck or a group of people

 

Can I purchase additional licenses when needed in the future as my business grows?

Of course! You can always purchase additional schedulable resource licenses and/or additional optional add-ons and plug-ins at any time via the same process as your original license purchase.

For example:

  • go to the AyaNova online purchasing page
  • Add To Cart the licenses you wish to purchase
  • Checkout
  • Complete the order process entering in your company information, payment type etc
  • At the end of the order process, type ADD-ON where indicated

Once payment is processed, a replacement license key will be sent to you that will include your original number of licenses purchased plus the new licenses just purchased with instructions to enter via your AyaNova work order program.

 

What about volume discounts for the AyaNova schedulable resource licenses?

Volume discount pricing will be applied automatically based on the number of AyaNova resource/schedulable user licenses ordered at the time of purchase:

  • 1 to 4 licenses at time of purchase are $199.00 each
  • 5 to 9 licenses at time of purchase are $189.00 each
  • 10 to 24 licenses at time of purchase are $179.00 each
  • 25 to 49 licenses at time of purchase are $169.00 each
  • 50 to 74 licenses at time of purchase are $159.00 each
  • 75 to 99 licenses at time of purchase are $149.00 each
  • 100 or more licenses at time of purchase are $139.00 each

 

What is the pricing for AyaNova, AyaNova Lite and optional add-ons?

As per the answer just above, each AyaNova schedulable resource license is $199 or less depending on the number of licenses purchased in your order.

AyaNova Lite is a flat $49.00 You can purchase easily online via Pricing and purchase AyaNova Lite licenses securely online

Optional add-ons are a flat license price for your database - you only have to purchase one license and you can have as many users use the optional add-on as you need. See Pricing and purchase AyaNova licenses securely online for each optional add-on's license price.

 

What if I need separate multiple databases?

Our license agreement permits only one database file per unique activation key. What this means is that you are not permitted to apply your key to more than one AyaNova database.

If you have more than one AyaNova database (i.e. each division of your company wants to have a separate AyaNova database) you will need to purchase licenses for each database separately.

When purchasing license keys for an additional separate database make sure you specify a different registration name than your other purchases or it will be applied to the original license. For example if you have two offices you might specify a different name like this: "SNOW inc. - U.S.", "SNOW - Canada". If you have any questions, please contact us.

 

What about support?

Technical support is available at no charge via our online AyaNova Support Forum and via email to support@ayanova.com from certified network and PC support technicians.

Our average response is within 15 minutes of receiving your topic posting between 9:00AM and 5:00PM Pacific Time (-8GMT/ UTC)

Support is free for both registered users and those that are evaluating AyaNova

For your convenience, you will find answers to common questions on our FAQ & Answers web page, in the AyaNova Help, as well as on the AyaNova Support Forum

 

What about customizations?

Report Templates - customizations and support for report template design is considered outside of the regular AyaNova support. A charge to provide report template support may occur. We provide many example report templates with the installed AyaNova program, as well as additional examples and details on the AyaNova Support Forum, as well as the tutorials in the AyaNova Online Help on report template design. If you would like a custom report template designed, or a specific aspect of an existing report template changed, please refer to the AyaNova Support Forum topic on custom report template design for what to send us so that we can provide you with a quote. Minimum charge of US$55.00 with total cost depending on what is involved.

Program customizations - Although we do not customize the AyaNova program itself for individual companies, if interested in a custom plug-in or add-on for AyaNova, just contact us at support@ayanova.com and let us know what you are looking for and what you need it for. We might already have the feature in AyaNova; or can provide you with a quote to develop a custom plug-in if possible; or put your suggestion on our Wish List as a possible future feature.

We are always interested in hearing suggestions for new features and how you would use. AyaNova has grown over the years due to suggestions from you! Post your suggestions in our Wish List on our AyaNova Support Forum.

Note that the AyaNova interface text is fully customizable out of the box as a built in feature to support industry specific terminology or alternative languages. And you can also add custom fields to many of the entry screens.

If you are a developer yourself, do check out the API/Development section of the AyaNova Support Forum; as well as the AyaScript developers plugin.

 

What about upgrades?

Maintenance updates within the same version (this includes minor feature updates and maintenance updates within the version number for example upgrade your 6.2 to 6.6...) are available at no charge with steps to update on our AyaNova Support Forum.

Major version upgrades are available at a discounted price or no charge depending on the version upgrading from, when purchased and if previously was discounted. For example:

  • Existing AyaNova 6 schedulable user licenses can be upgraded to the latest AyaNova version 7 at 50% off the regular license price at only $99.50 or less per license.
  • Your version 6 optional add-ons and/or plugins will be upgraded to version 7 at no charge!

Refer to the FAQ on upgrading for more details.

 

What about purchasing additional AyaNova CE licenses?

Although we highly recommend upgrading to the latest AyaNova, for those that prefer the older AyaNova CE version, you can certainly purchase additional AyaNova CE 1.9 licenses!

Just email us with the following information and we will send out the URL link to purchase:

  • Log into your AyaNova CE as the manager
  • Select menu File -> Database Utilities
  • Double-right-click on the screen which will bring up the Key Registration window
  • Copy the Registered Name and the Key to your email
  • You will also need this Key when you purchase

 

Try before you buy

We offer a 30 day temporary key for AyaNova and its optional add-ons, and a 30 day temporary key for AyaNova Lite and its optional add-ons so that our software can be fully tried out before purchase, as well as any questions answered. This allows all prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing and to answer any questions before purchase.

Software licenses purchased are considered opened at the time of purchase and not refundable.

 

Am I sent new software when I purchase?

No. Once your payment is processed, you will be sent via email an Activation Key.

This Activation Key will include instructions and the keycode that will activate the AyaNova database that you have already installed and tried out for the licenses you have purchased

You do not have to install any new software nor make any new configurations

The Activation Key will have an Install By date which will be one month from date of purchase - for example, if you purchased October 5th, the Install By date will be midnight November 4th (November 4 12:00AM). The key must be applied before this date. Request for re-issue of a keycode may require an Administration Fee of US$35.00 to cover re-processing fees

Once a keycode is applied, it does not need to ever be re-applied.

In the event of a need to re-install, you would restore the database from backup which would restore your data as well as the license. Please refer to the AyaNova Help section on backup and restoration; or contact us if any questions.

 

Tell me about ShareIT, your payment processing partner

ShareIt! securely processes orders on behalf of over 10000 software publishers worldwide in addition to securely processing for AyaNova software license purchases.

ShareIT! accepts PayPal, Visa, MasterCard, American Express, Diners Club, and JCB credit cards, check, or purchase orders

If select Check when ordering, ShareIT will send you via email the details you need on where to send the payment to, what to include, etc.

If your purchase is via Credit Card - when you receive your credit card statement, it will show a Merchant Name/Transaction description of either ShareIt Inc or "www.shareitinfo.com" or ELEMENT5, not AyaNova.

ShareIt's policy is to not allow credit card or paypal orders to originate from anywhere but the country where the card is associated. This means that if your company's credit card is issue from another country than where you physically are located, you can not use a credit card payment but instead will need to select either check or bank/wire transfer as your payment type as your credit card will be denied.

If you have not purchased AyaNova but have a charge from ShareIT, www.shareitinfo.com or ELEMENT5 on your credit card statement, please contact ShareIt directly. Refer to the Buy Via Phone web page for ShareIT's contact information.

 

What about discounts for non-profit organizations?

We make every effort to keep our price per license as low as possible so that AyaNova can be affordable to organizations and business of all sizes. Our unique licensing program means that AyaNova is just as affordable for a small business as a larger organization.

If your organization is a registered charitable organization we can provide discounted pricing of up to 50% off our regular affordable license pricing.

Contact us with your official government issued proof of charitable status for details, as well as include your web site. Charitable organizations do not include schools, other education facilities, nor other government funded facilities.

 

Can I be a reseller for AyaNova?

We would be proud to have you promote AyaNova and offer AyaNova related services - both generating additional income for yourself!

Provide AyaNova related services to generate income:

Receive a commission on sales of AyaNova licenses via your website:

 

 

 

Prices, licensing and support policies are subject to change without notice.