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Have a question about upgrading your AyaNova?

 

How do I determine if I have the latest version of AyaNova service management software?

See what version of AyaNova you have

Simply log into AyaNova and select from the main menu Help -> About AyaNova to see what version of AyaNova you presently have.

If you are running AyaNova 6 or newer, you can also select the menu Check for updates which will check online to see if your AyaNova is the latest version. If not, a web page will open for details on updating to the latest version

As of March 4 2010 the latest version of each release of AyaNova is:

  • AyaNova 6.2.0.0
  • AyaNova 5.1.0.0
  • AyaNova 4.2.0.0
  • AyaNova 3.6.0.0
  • AyaNova CE 1.9.4.4

 

What is the difference between maintenance updates and upgrades?

Maintenance updates are provided free of charge, and provide fixes and new features within the same major version number. For example, all maintenance updates that are for version 6.x such as 6.1 are provided at no charge. Maintenance update steps are always posted in the AyaNova Support Forum Known Issues & Updates

If your present AyaNova is version 6.0 or newer, just select Help -> Check for updates to see if there are any new maintenance updates available

Upgrades are new major versions that are available for existing AyaNova users of older versions to upgrade to at a discounted price.

For example, if you are originally purchased AyaNova 4.x licenses, you can upgrade to the latest AyaNova version 6.0 at 50% off the regular license price for the same number of licenses.

 

Is there a charge to upgrade from 5.1?

No charge, as AyaNova 6 is a free upgrade for AyaNova 5.x licensed users. We understand that the ecomony is not as strong as we would all like, and to show our support, we have provided AyaNova 6 as a no charge update for AyaNova 5.x licensed users!

AyaNova 6 includes a number of new features and updates - check out the the AyaNova 6 Online Help for a list of new features in AyaNova 6

Refer to the AyaNova 6 Online Help section on upgrading depending on your configuration.

An Activation key for version 6 is not needed to upgrade to AyaNova 6.x if you were previously licensed for AyaNova 5.x

If you were previously licensed for an AyaNova version older than 5.0, please refer to the FAQ & Answers further below for your version.

 

Is there a charge to upgrade from 4.2?

Yes. We know that the economy is not as strong as we would all like, and to help out, we are happy to offer a 50% discounted upgrade price to upgrade your existing licenses to the latest AyaNova version - with the optional ad-on PTI and/or MBI upgraded at no charge.

Purchase the Upgrade 6.x from 4.x licenses securely online via our Purchase web page

For example, if you had previously purchased three AyaNova 4.x user licenses + WBI 4.2 license + PTI 4.2 license, you are eligible to purchase three AyaNova Upgrade 6.x from 4.x licenses + one WBI Upgrade 6.x from 4.x license. And when your payment is confirmed, your new upgrade key will include the license for PTI 6.0 as upgraded at no charge.

Do check out all of the new features made avaialble with AyaNova 5, and the new features released in AyaNova 6

 

Is there a charge to upgrade from 3.6 or CE 1.9.4.4?

Yes. We would be happy to offer a discount of 15% to upgrade your existing 3.6 or CE 1.9.4.4 licenses to the latest AyaNova version.

If you presently have AyaNova 3.6.0.0, send us an email at support@ayanova.com from your registered email address with an attachment of your ayalog.txt file from your existing AyaNova program folder (C:\Program Files\Ground Zero Tech-Works Inc\AyaNova 3) and that you want to upgrade your licenses to the latest AyaNova. We'll provide you with a special coupon code to use when ordering.

If you presently have AyaNova CE 1.9.4.4, send us an email at support@ayanova.com from your registered email address with the Detailed Info.. from Help -> About this program and that you want to upgrade your licenses to the latest AyaNova. We'll provide you with a special coupon code to use when ordering.

Do check out all of the new features provided in AyaNova 4 and the new features made avaialble with AyaNova 5, and the new features released in AyaNova 6

 

What are the steps to upgrade to a newer version?

Depends on the version of AyaNova you are upgrading from and what configuration you presently have:

Upgrading from 5.1
Upgrading from 4.2
Upgrading from 3.6
Upgrading from CE 1.9.4.4

 

Can I try out the latest AyaNova service management software without affecting my live data?

Yes - you would set up AyaNova 6 service management software and database separately from your existing live older AyaNova.

For example, make a backup of your existing older AyaNova database as per that version's Online Help on Backup and Recovery; and then restore to a different computer configured with AyaNova 6; request a temporary key providing your registered company name and apply to that test setup of AyaNova 6. If any questions, attach a copy of your ayalog.txt file along with your questions in your email to support@ayanova.com

Do note that if you are presently using the very old AyaNova CE 1.9.4.4, the AyaNova 6.x installation defaults to a completely different folder than the AyaNova CE program as well as is a completely different program and accesses a completely different database - so you can install AyaNova 6.x, request a temporary key, and then test import your AyaNova CE data without affecting your actual live AyaNova CE database.

Do check out all of the new features provided in AyaNova 4 and the new features made avaialble with AyaNova 5, and the new features released in AyaNova 6