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We do encourage review of the
AyaNova Support Forum
as it contains many answers and solutions to topics posted by AyaNova
users that may answer questions you may have,
or did not even know you had!
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Trial AyaNova
Questions
Pricing and Purchase Questions
Technical Questions
Upgrading from AyaNova 4
Upgrading from
AyaNova 3
Upgrading from AyaNova CE 1.9.4.4
AyaNova
Third
Party Solutions
Trial AyaNova
Questions
What limitations
are in the trial AyaNova?
<back
to questions at top>
Can I get a
"full" trial with no limitations?
Yes!
Use our
online request form to send us your email address
and company info, and we will send you a keycode to unlock
the trial AyaNova that you have downloaded and installed
from
the Downloads web
page.Do note that the trial AyaNova that you
download and install does provide access to the majority of
AyaNova's features. By requesting a temporary keycode, you
just unlock AyaNova completely, as well as all of its
optional add-ons so that you can fully try out everything.
Refer to the AyaNova Help file also
from the Downloads
web page as it contains detailed information on every
feature, as well as tips on use, installation and
configuration, and How To's with screenshots. |
<back
to questions at top>
Is
onsite training needed to use AyaNova?
| No. AyaNova is very easy to use. Unlike
other service management programs that easily charge
you thousands of dollars to provide training,
expensive onsite training is not required nor needed
with AyaNova Just check out the
AyaNova Help which has tutorials of many common
tasks that you would perform in the How do I..?'s,
as well as detailed information on every feature of
AyaNova. If you have any questions, just contact
us If you still wish to pay for onsite AyaNova
training or installation or customization, check out
the third party companies and consultants that
provide this can be found on our
AyaNova Support Forum.
|
<back
to questions at top>
Can I be sent
a CD of the trial AyaNova?
| The AyaNova installation file that
includes optional
add-on's, and the optional add-on WBI are available for download from the
Download web pages.
To be able to offer affordable service management & workorder
software, we do not provide CD's. If you require a CD, we suggest to
contact your local computer center to download the
installation and documentation files, and burn to a CD for you |
<back
to questions at top>
I've emailed a question but have not received a reply?
| Either your email program or your ISP (Internet
Service Provider) is using a spam filter that is filtering out all
email from us, or certain email depending on the content. You need
to edit your email program and contact your ISP to allow all
email from support@ayanova.com
Once you have done this, either forward your previous email, or
send a new email stating that you did not receive a reply due
possibly to a spam filter, and we will resend the information. We
are not made aware by your spam filter that the email has not been
received by you. The only way is if you confirm the receipt, or
contact us again. |
How
do I install the trial AyaNova?
Follow these steps:
- Download the
AyaNova
trial installation file
- Install taking the defaults
- That's it! - the installation places an AyaNova icon on your
desktop from which you can run the AyaNova program
Detailed installation
information for stand-a-lone and network environments, as well
as for use with FireBird or SQL Server are found within the
AyaNova Help.
The AyaNova Help provides step by step How To's on all the
features of AyaNova, as well as detailed information, tips on
use and reference information for network configuration, custom
reporting, custom fields, localization and more. |
<back
to questions at top>
What are
AyaNova features?
| A brief list of features can be
found on our
Features web page For detailed
information on features, the
AyaNova Help provides detailed
information on every feature, as well as tutorials, tips on use
and reference information. If you have additional questions
not addressed on this web site or via the AyaNova documentation,
also refer to the AyaNova Support
Forum |
<back
to questions at top>
What is
the username and password to log into AyaNova while in trial
mode?
| The default trial user is "test" with the
password "test". (lowercase and without the quotation
marks)
The default AyaNova Administrator is "manager" with the password
"letmein" (lowercase and without quotation marks) By default,
while in limited evaluation mode, the AyaNova Administrator username and password
will be pre-entered for you as a convenience. You can
also log in as other sample users that have different security
rights, including sample users for different locales (German,
Spanish, French). Additional information on
other sample users and passwords can be found within the
AyaNova
Help |
<back
to questions at top>
Can I delete the sample data that is in the trial AyaNova?
| You can manually delete the existing data in the trial AyaNova
database by opening the entry screen for each object and
selecting Delete. The exception would be the sample users which
can not be edited or deleted while in trial mode. When AyaNova is licensed, you can delete all data
following the instructions in the
AyaNova Help
section "How do I erase the AyaNova
database?" by using the
quick menu option to erase the entire database. Some aspects will
not be deleted such as the AyaNova
Administrator, report templates etc - see
the AyaNova Help section identified
above for complete details. Also note that if
you have entered data while in trial mode, this entered data is not
deleted when you license - so you can pre-enter information before
purchasing and going live. |
<back
to questions at top>
Do you
have videos and screenshots of AyaNova?
| Yes - check out
the
AyaNova Support Forum's Tips section that includes videos and
tips on use of AyaNova. Also the
AyaNova Help contains
screenshots along with tutorials that you will find very helpful
when going through all of the many features of AyaNova. |
<back
to questions at top>
Pricing and Purchase Questions
Is AyaNova widely used?
| Yes! AyaNova is used to manage service in over 60
countries around the world
And AyaNova service management software is used by many different
types of service companies - computer service, schools, municipal
maintenance, auto repair, plumbing, locksmith, alarm and security,
HVAC, appliance repair, electronic repair, lawn care, property
management, municipal service, hospitals, and many many others.
Anywhere where service is to be scheduled, tracked and
dispatched, AyaNova helps manage it. |
<back
to questions at top>
What is the
cost to purchase AyaNova?
| Detailed pricing
information, including volume pricing discounts can be found on our
Pricing web page. Purchase information can
be found on our
Purchase web page. |
<back
to questions at top>
How do I
determine how many licenses I require?
| Licenses are required for scheduled users only.
The number of licenses you would purchase would equate to the number
of people that you wish to schedule and track. An unlimited number of users in the program
can be viewing and entering data, but
only users that are set as a schedulable user can be
chosen as scheduled for a service workorder, quote or PM; or who
performed the service in a service workorder, or will in a quote or
PM; or set as a schedulable user in the Schedule
screen.
There is no license required for regular users who
access the program to view or enter data. Only for the number of schedulable users When you purchase a new license or
additional licenses, we email you an activation key code that
contains the total number of licenses you have purchased overall.
You enter in all your users (both schedulable and non-schedulable )
that will be using AyaNova dispatch software or tracked in it via
the Administration -> Users navigation pane
Each user is created within an entry screen. You select what type
of user the user is and set as Active. If select Schedulable User,
that user will require a license. Only if user is set as both
Active and Schedulable User, is a license
taken out of the
"pool" of licenses contained in your activation key code and
indicating that particular user should be considered an active
schedulable user which means their name will then appear in the
lists of schedulable users available when creating a work order or
scheduling.
If you have reached your total licenses, the program will not
allow you to to set additional Schedulable Users as Active If you uncheck the ACTIVE box making
a Schedulable User in-active you free up their license and it goes
back into the pool for use with another user. In this way you can
temporarily or permanently free up a license for situations
like someone leaving the company and a replacement coming on or for
a temporary relief technician while another is on holidays.
Inactive schedulable users do not appear on lists for
scheduling or creating NEW work orders, however they will still
appear on closed work orders so all their historical data is still kept in the database,
but their license is freed up. This way you don't need to resort
to deleting a schedulable user or renaming them to free up a license, you
simply uncheck the box and your ready to enter your new replacement
schedulable user without affecting any data that applies to the
de-activated technician.
For companies that employ sub-contractors, you could determine a
time period that jobs are scheduled for. Than determine the number
of contractors employed in this time - and that would be the number
of licenses to purchase.
For example, if you book no farther than two months
ahead: determine what the total number of
different techs you had scheduled over the course of the
busiest consecutive two months if you book no farther
than two months ahead and that will be the number of
schedulable user licenses to purchase. Or you could purchase licenses based on the
different types of jobs. For example if you were a general
contractor for building homes, you would purchase as many licenses
as there are different jobs - one license to schedule and track
electricians, one license to schedule and track plumbers, one
license to schedule general carpenters, one license to schedule
specialized carpenters, etc etc.
Pricing
information (including volume pricing discounts) can be found on our
Pricing web page. Purchase information can
be found on our
Purchase web page. |
<back
to questions at top>
I
want to purchase additional licenses - what do I do?
| Go to
the
Purchase web page, select the link
to purchase online. Enter in the number of additional licenses you
wish to purchase. Login with your User ID and password you created
in your original order. In this way, your previous registered email
address and registered company name is already entered for you. Or
enter in your registered company name and contact information.
Continue with the order steps, entering the text ADD-ON and the
ShareIT reference order number of your last AyaNova license
purchase where indicated. A replacement license key will be sent to you shortly, that will
include your original number of licenses plus the new licenses just
purchased with instructions to enter it into AyaNova dispatch
software. |
<back
to questions at top>
I will be using multiple databases - do I need to purchase separate
licenses for each database?
| Yes - you would purchase
licenses for each database. Our
license agreement
permits
only one database file per unique activation key. What
this means is that you are not permitted to purchase
licenses, receive the AyaNova activation keycode for the number of
licenses purchased, then use it with more than one AyaNova database.
If you need to run more than one separate AyaNova database will need
to purchase a separate unique license key for each separate database
that you want to use.
When purchasing license keys for an additional separate database
make sure you specify a different registration name than your other
purchases or it will be applied to the original license.
For example if you have two offices you might specify a different
name like this: "SNOW inc. - U.S.", "SNOW - Canada" If you have
any questions, please
contact us. |
<back
to questions at top>
Do I
need to download something else after I purchase?
| No.
When
you purchase AyaNova licenses, you will be sent a confirmation of
payment received via email from ShareIT our payment processing
partner. And shortly after, you will receive an AyaNova Activation
Key email message with instructions for applying to the trial
AyaNova that you have already installed and tested out.
There is no
need to remove the trial AyaNova, nor download another version.
After you have applied the keycode, you can keep your existing data
or delete all existing data and start new - up to you. |
<back
to questions at top> I've
emailed a question, but have not received a reply?
If you have contacted us via direct
email but have not received a reply,
what may be occurring is:
 | Your
email program or your ISP (Internet
Service Provider) is using a spam
filter that is filtering out all
email from us, or certain email
depending on the content. |
Do
edit your email program and contact your
ISP to allow all
email from
support@ayanova.com
And than re-send your email again
letting us know that you have not
received a reply.
| or we have not received your
email because our email server sees your
email address or the message
as spam. |
Re-send your email from another
email address.
| Do not use a HotMail account |
If you have sent an email using a
HotMail account, although we may receive
it and have sent a reply, you may never
receive reply and we will never be
advised that it was rejected by HotMail
You can also check out these two URL
links about why not to use a HotMail
account if you actually want to receive
email from other's that do not have a
HotMail account
http://www.theregister.com/2007/05/01/hotmail_friendly_fire/
http://www.iis-aid.com/articles/iis_aid_news/are_hotmail_cutting_their_own_throat
If you need a web-based email account,
it is recommended setting up a gmail
http://gmail.google.com or yahoo
mail account
http://mail.yahoo.com instead. Once you have done this, either forward your previous email, or
send a new email stating that you did not receive a reply due
possibly to a spam filter, and we will resend the information. In
most cases we are not made aware by your spam filter that the email
has not been received by you.
We also encourage you to review answers to questions posted by
other AyaNova users on the
AyaNova Support
Forum, and to post any questions you may have also on the forum. |
<back
to questions at top>
Upgrading from AyaNova 4
Do I have to upgrade to AyaNova 5?
| No of course not, you
can continue to use AyaNova 4 We do
encourage you to checkout the new features of
AyaNova 5 and its optional add-ons, as there are
quite a number of new features.
|
Is there a charge to upgrade from AyaNova 4 to AyaNova 5?
| It depends on the date
of purchase. Refer to the
Pricing web page for details If you
purchased AyaNova version 4.x licenses before
January 11 2009, you are eligible for a discounted
license price to upgrade your existing licenses
to AyaNova 5 (including volume license discounts). Refer to the
Pricing web page for details
If you purchased full AyaNova 4 licenses at
their regular price since
January 11, 2009, those licenses are eligible to
be upgraded at no charge. Review the Upgrade
instructions in the AyaNova 5 Help file for your
configuration (stand-alone
or
network Firebird or
SQL Express or
SQL Server), and then
when you are ready to perform the update to
AyaNova 5, contact us via email via your
registered email address providing also your
registered company name and we will send you no
charge the AyaNova 5 Upgrade Activation key for
the number of licenses you purchased after
January 11 2009. Refer to the
Pricing web page for details
If you have any questions, please contact us
via email at
support@ayanova.com Be sure to provide your
registered company name and send via your
registered email address. NOTE:
if you previously purchased the optional add-on
PTI 4 or the optional add-on MBI 4, these will
be upgraded at no charge when you purchase your
other upgrade licenses. There are not listed for
selection when ordering, as your previous 4.x
license purchases are always checked against
your Upgrade license purchases. |
What are the
new features in AyaNova 5?
How do
I upgrade from AyaNova 4 to AyaNova 5?
| 1. Refer to the
AyaNova Help file for a list of new features
in AyaNova 5 2. Purchase the same (or more) number of
AyaNova 5 licenses as your AyaNova 4.x database is
licensed for.
| Refer to the
Pricing webpage for details
|
| Purchase via the
Purchase webpage via the same link where
you purchase any AyaNova 5 licenses - you
will see listed under the full AyaNova 5
licenses the AyaNova 5.x Upgrade from 4.x
for adding to your cart |
3. You will receive your AyaNova 5.x activation
keycode via email. Note the Install By date.
4. Perform the steps for your configuration
of AyaNova as outlined in the AyaNova 5 Help on
upgrading from AyaNova 4
5. As outlined in the steps, apply the
activation key when stated to in the steps
6. You are now using AyaNova 5 |
Can I try AyaNova 5 without affecting my live AyaNova 4 data?
| By making a backup of
your AyaNova 4.x database before you apply the
temporary AyaNova 5.x keycode, you can always
return your configuration back to AyaNova 4 if
you determine you are not ready to upgrade. A. Log into your AyaNova
4 as the AyaNova
Administrator
B. Select menu Help -> License -> copy all of
the text there, and paste into an email request
to support@ayanova.com to receive a 30
day temporary activation key for AyaNova 5. You
will receive via email a temporary keycode - do
note the Install By date.
C. Make a backup of your AyaNova
4 database
(refer to your AyaNova 4 Help for details on
backup depending on your AyaNova 4.x
configuration) before you perform
the upgrade steps as directed below.
D. If presently using a stand-alone default
installation of AyaNova 4
| Perform the steps outlined in the
AyaNova 5 Help file on upgrading if using a
stand-alone configuration |
| When you determine you want to upgrade,
just purchase the AyaNova 5.x Upgrade
licenses you require, apply the new keycode
and continue using as you have already
upgraded. |
| If you determine you do not want to
upgrade, then you will need to uninstall
AyaNova 5, download and install AyaNova 4,
and then restore from backup your AyaNova 4
database. |
E. If presently using a networked AyaNova
Firebird Server configuration
| Perform the steps outlined in the
AyaNova 5 Help file on upgrading if using a
network Firebird Server configuration |
| When you determine you want to upgrade,
just purchase the AyaNova 5.x Upgrade
licenses you require, apply the new keycode
and continue using as you have already
upgraded. |
| If you determine you do not want to
upgrade, then you will need to uninstall
AyaNova 5 and uninstall Firebird Server 2.1,
and then perform the steps again to
configure AyaNova 4 for use with Firebird
Server 2.0 |
F. If presently using a networked AyaNova SQL
Express configuration
| Perform the steps outlined in the
AyaNova 5 Help file on upgrading if using a
network SQL Express configuration |
| When you determine you want to upgrade,
just purchase the AyaNova 5.x Upgrade
licenses you require, apply the new keycode
and continue using as you have already
upgraded. |
| If you determine you do not want to
upgrade, then you will need to uninstall
AyaNova 5 download and install AyaNova 4,
and then restore from SQL backup your
AyaNova 4 database and ensure using an
edited config.txt pointing to the SQL
Express server's AyaNova database. |
G. If presently using a networked AyaNova SQL
Server configuration
| Perform the steps outlined in the
AyaNova 5 Help file on upgrading if using a
network SQL Server configuration |
| When you determine you want to upgrade,
just purchase the AyaNova 5.x Upgrade
licenses you require, apply the new keycode
and continue using as you have already
upgraded. |
| If you determine you do not want to
upgrade, then you will need to uninstall
AyaNova 5 download and install AyaNova 4,
and then restore from SQL backup your
AyaNova 4 database and ensure using an
edited config.txt pointing to the SQL
Express server's AyaNova database. |
|
Is AyaNova 5 compatible with the optional add-ons QBI 4, PTI 4, WBI
4 or MBI 4?
| No.
AyaNova 5 uses a different database schema and
is not compatible with the previous versions of optional add-ons
that were compatible with AyaNova 4 You will need to
purchase the 5.x Upgrade licenses of the optional
add-ons.
Upgrade versions of the optional add-ons are
available at a discounted upgrade price, except
for MBI 5.x Upgrade and PTI 5.x Upgrade which
will be upgraded at no extra charge. |
Upgrading from
AyaNova 3
Is there a charge to upgrade from AyaNova 3 to AyaNova 5?
| Yes, AyaNova 3.x licensed users would purchase
AyaNova 5 licenses at the regular affordable
license price. See
the Pricing web page
for details on pricing |
What are the new features in AyaNova 5?
How
do I upgrade from AyaNova 3 to AyaNova 5?
|
1. Purchase the same (or more) number of
AyaNova 5 licenses as your AyaNova 3.x database is
licensed for.
3. You will receive your AyaNova 5 activation
keycode via email. Note the Install By date.
4. Perform the steps for your configuration
of AyaNova as outlined in the AyaNova 5 Help on
upgrading from AyaNova 3
5. As outlined in the steps, apply the
activation key when stated to in the steps
6. You are now using AyaNova 5 |
Can I try AyaNova 5 without affecting my live licensed AyaNova 3
data?
| Yes - you would need to set up AyaNova
5 separately from your
existing live AyaNova 3
A. Log into your AyaNova 3 as the AyaNova
Administrator
B. Select menu Help -> License -> copy all of
the text there, and paste into an email request
to support@ayanova.com to receive a 30
day temporary activation key for AyaNova 4. You
will receive via email a temporary keycode - do
note the Install By date.
C. Make a backup of your AyaNova 3 database
(refer to your AyaNova 3 Manual for details on
backup depending on your AyaNova 3
configuration) before you have
applied the temporary AyaNova 5 keycode.
D. If presently using a stand-alone default
installation of AyaNova 3
| Perform the steps outlined in the
AyaNova 5 Help file on upgrading if using a
stand-alone configuration |
| When you determine you want to upgrade,
just purchase the AyaNova 5.x
licenses you require, apply the new keycode
and continue using as you have already
upgraded. |
| If you determine you do not want to
upgrade, then you will need to uninstall
AyaNova 5, download and install AyaNova 3.6,
and then restore from backup your AyaNova
3.6
database. |
E. If presently using a networked AyaNova
Firebird Server configuration
| Perform the steps outlined in the
AyaNova 5 Help file on upgrading if using a
network Firebird Server configuration |
| When you determine you want to upgrade,
just purchase the AyaNova 5.x licenses you require, apply the new keycode
and continue using as you have already
upgraded. |
| If you determine you do not want to
upgrade, then you will need to uninstall
AyaNova 5 and uninstall Firebird Server 2.1,
and then perform the steps again to
configure AyaNova 3.6 for use with Firebird
Server 1.5 |
F. If presently using a networked AyaNova SQL
Express configuration
| Perform the steps outlined in the
AyaNova 5 Help file on upgrading if using a
network SQL Express configuration |
| When you determine you want to upgrade,
just purchase the AyaNova 5.x licenses you require, apply the new keycode
and continue using as you have already
upgraded. |
| If you determine you do not want to
upgrade, then you will need to uninstall
AyaNova 5 download and install AyaNova 3.6,
and then restore from SQL backup your
AyaNova 3.6 database and ensure using an
edited AyaNova.exe.config pointing to the SQL
Express server's AyaNova database. |
G. If presently using a networked AyaNova SQL
Server configuration
| Perform the steps outlined in the
AyaNova 5 Help file on upgrading if using a
network SQL Server configuration |
| When you determine you want to upgrade,
just purchase the AyaNova 5.x licenses you require, apply the new keycode
and continue using as you have already
upgraded. |
| If you determine you do not want to
upgrade, then you will need to uninstall
AyaNova 5 download and install AyaNova 3.6,
and then restore from SQL backup your
AyaNova 3.6 database and ensure using an
edited AyaNova.exe.config pointing to the SQL
Express server's AyaNova database. |
|
Is AyaNova 5 compatible with the optional add-ons QBI version 3, WBI 3, or
PTI 3?
| No - you must use the
version 5 of QBI, WBI and PTI with AyaNova 5
|
Upgrading from AyaNova
CE 1.9.4.4
Is there a charge to upgrade from AyaNova
CE to AyaNova 5?
| Yes.
AyaNova CE 1.9 licensed users would purchase
AyaNova 5 licenses at the regular affordable
license price. See
the Pricing web page
for details on pricing |
Can I import my AyaNova CE 1.9.4.4 data into AyaNova
5?
<back
to questions at top>
Can I try AyaNova 5 without affecting my live AyaNova CE 1.9.4.4
data?
| Yes.
The AyaNova 5 installation defaults to a different folder than
the AyaNova CE program as well as is a completely different program
and accesses a completely different database - so you can install
AyaNova 5, request a temporary key as outlined above, and then test
import your AyaNova CE data without affecting your actual live
AyaNova CE database.
Refer to the
AyaNova
Help for details on installation,
configuration, and all features |
<back
to questions at top>
Is AyaNova 5 compatible with the optional add-ons ARAS v2.9 and QBI
v1.2?
| No.
AyaNova 5 uses a different database schema and
is not compatible with the previous versions of optional add-ons
that were compatible with AyaNova CE 1.9.4.4 |
<back
to questions at top>
AyaNova
Third
Party Solutions
Where do we let other AyaNova users know about our AyaNova
training service and custom add-ons?
| If you are a
reseller or consultant and provide AyaNova related services
such as customization, installation, and training, we invite
you to list your AyaNova related services on our
AyaNova
Support Forum. |
Can we be a
reseller for AyaNova?
| We encourage becoming an
affiliate which allows you to receive a commission on
license purchases of AyaNova that are a result of users
being re-directed from your site. To place a request to register as an affiliate for AyaNova
dispatch and work order software with ShareIT, our payment
processing partner, please follow this link:
https://secure.shareit.com/shareit/as-14466-b9e275984ea19b2bfaa634feca6faea6.html |
Can someone host AyaNova for me so I
don't have to set it up?
Is Addressinator! a program associated with AyaNova?
| No,
Addressinator! is an address book program that is also
developed by Ground Zero Tech-Works Inc. and is not an
optional add-on for AyaNova dispatch and work order
software.
Addressinator! is a separate program unto itself. Please
visit http://www.addressinator.com if you are looking for
personal contacts software or address book software |
<back
to questions at top>
Technical
Questions
AyaNova
Installation & Configuration
What operating systems is
AyaNova compatible with?
| AyaNova is compatible with Windows 2000, XP, 2003, Vista
and Windows 7 with all
latest service patches. |
| AyaNova is not compatible with Windows 95, 98 or ME |
|
What are the recommended minimum requirements?
Backup process
| Backing up your data properly is
very
important. In the event of database corruption, hardware
failure, fire, theft or disaster it will enable you to
get up and running again quickly. Please refer to the AyaNova
Help on backing up your
database |
Minimum suggested hardware:
| 1GHz or higher Pentium-compatible CPU with
500MB RAM or higher. AyaNova is hardware scaleable -
performance is directly related to the performance
of the database server in use. Obviously a faster
database server is going to be able to respond more
quickly, however under medium to light loads it's
almost irrelevant |
If default embedded Firebird database engine used
| Windows 2000, XP, 2003, Vista
and Windows 2008 with
all
service packs applied
(Windows 9x and ME are not compatible)
Microsoft .Net Framework
3.5 (or higher)
pre-installed with all service packs applied |
If network Firebird Server 2.1.1 database
engine used (available at no charge via link on
the
Download web page)
| Windows 2000, XP, 2003, Vista
and Windows 7 with all
service packs applied
(Windows 9x and ME are not compatible)
Microsoft .Net Framework
3.5 (or higher)
pre-installed with all service packs applied |
If SQL Server Express 2008 used
(available free from Microsoft via the link
on the
Download web page)
| Refer to Microsoft requirements |
If SQL Server 2005 or higher used
| Refer to Microsoft requirements |
|
Can I have Microsoft.NET 1.1 Framework installed instead of the Microsoft.NET
3.5 Framework?
| No.
AyaNova 5 requires Microsoft.NET
3.5 or
higher to be installed to
the computer prior to the AyaNova installation. Be
sure to apply any .NET service packs as well. |
Can I share the AyaNova database on a network?
| Yes.
AyaNova can be accessed simultaneously by networked
computers if configured for network use. Follow
the easy detailed instructions within the
AyaNova
Help on installing
and configuring network access using the Firebird Server, SQL Express or
SQL Server. |
Should I use the Firebird or should I use SQL Server?
Can I use Firebird 1.5 or 2.0 with AyaNova 5?
Can I use SQL Server instead of the
FireBird database?
| Yes. As long as it is 2005 or
newer. Refer to the Detailed information within the
AyaNova Help section on utilizing a SQL Server database. Do
note that once you port your data to SQL, the data can not be ported
back to a FireBird database via AyaNova |
Can I use the free SQL Server
Express instead of SQL Server or FireBird?
| Yes. As long as it is 2005 or
newer.
Refer to the detailed
information within the
AyaNova
Help section on utilizing a
SQL Server database. Do note that once you port your data to SQL, the
data can not be ported back to a FireBird database via AyaNova |
What remote access options are available?
| Use the no charge AyaNova Data Portal and/or
the optional add-on WBI and/or the optional
add-on MBI. Additional details can
be found on the
Remote Access web page |
Can I use the AyaNova program to connect over the Internet to the
AyaNova database without having to use a web browser?
| Yes.
Refer to the
detailed information within the
AyaNova
Help section
on installing AyaNova for network configuration and utilizing
The AyaNova data portal.
|
Can I import my AyaNova 4 data into AyaNova
5?
| Its not an import per se - you
install AyaNova 5 and "point" to your AyaNova 4 database, and the AyaNova
5 program files will update your
AyaNova 4 database automatically to be used with AyaNova 5
Do note that once a database has been updated for use with AyaNova
5,
it can not be reverted to AyaNova 4. If trying out AyaNova 5, be sure to make a backup of your AyaNova
4 database
before it is upgraded.
Refer to the detailed information within the
AyaNova Help
section on upgrading to AyaNova 5
|
Can I import my AyaNova 3 data into AyaNova
5?
| Its not an import per se - you
install AyaNova 5 and "point" to your AyaNova 3 database, and the AyaNova
5 program files will update your
AyaNova 3 database automatically to be used with AyaNova 5
Do note that once a database has been updated for use with AyaNova
5,
it can not be reverted to AyaNova 3. If trying out AyaNova
5, be sure to make a backup of your AyaNova 3 database
before it is upgraded.
Refer to the detailed information within the
AyaNova Help
section on upgrading to AyaNova 5
|
Can I import my AyaNova CE 1.9.4.4 data into AyaNova
5?
| Yes.
Refer to the detailed information within the
AyaNova Help
reference section on importing your licensed AyaNova CE
1.9.4.4 data into AyaNova 5
|
I have an issue installing and/or configuring AyaNova.
| We invite you to review the
AyaNova Support Forum for topics and solutions to issues
encountered by other AyaNova users.
If a solution to your
issue or question is not already posted, we invite you to post
detailed information on your issue or of your question on our
the AyaNova Support Forum
or contact us
directly. |
Can someone host AyaNova for me so I
don't have to set it up?
<back
to questions at top>
AyaNova Known Issues
We have posted
solutions to
Known Issues
on the AyaNova Support Forum.
QBI
Installation & Configuration
What are the requirements to be able to use QBI?
What features does QBI have?
| Please
review the QBI web page and we invite
you to review the
QBI
Help
which provides detailed information on the features and use. |
Is there a
trial QBI available?
| We encourage you to review the AyaNova
QBI
Help file as
it details requirements, installation, configuration, features
and use so you confirm it will meet your needs prior to
purchase. And we
offer a 30 day full keycode so that you can fully try
out all features of AyaNova and any of the optional add-ons
including QBI before purchase. |
<back
to questions at top>
WBI
Installation & Configuration
What are the requirements to be able to use WBI?
Refer to the
WBI Help for details:
| The latest version release of AyaNova installed and
operational |
| Windows 2000, XP, 2003, Vista
and Windows 2008 |
| IIS 5 or higher |
| At minimum one AyaNova 5 schedulable user license and the WBI
5 license |
|
What features does WBI have?
| Please review the
WBI web page,
and we invite you to review the
WBI Help
which provides detailed information
on features and use. |
Is there a trial WBI available?
| Yes - the trial AyaNova that you downloaded
and installed from
http://www.ayanova.com/download.htm includes a license
for WBI. You can test logging in using any of the sample
AyaNova users names as well as the sample client login names
We also
offer a 30 day full keycode so that you can fully try
out all features of AyaNova and the optional add-ons.
|
<back
to questions at top>
PTI
Installation & Configuration
What are the requirements to be able to use PTI?
Refer to the
PTI
Help file for details:
| The latest version release
of AyaNova must be installed and
operational on this computer before installing PTI |
| Windows 2000, XP, 2003, Vista
and Windows 2008 |
| One of the compatible Peachtree versions installed
onto the same computer: |
| Peachtree Complete© Accounting
2006, 2007, 2008 or 2009 |
| Peachtree Premium™ Accounting
2006, 2007, 2008 or 2009 |
| Peachtree Premium™ Accounting
for Construction 2006, 2007, 2008 or
2009 |
| Peachtree Premium™ Accounting
for Distribution 2006, 2007, 2008 or
2009 |
| Peachtree Premium™
Accounting for Manufacturing 2006, 2007, 2008 or
2009
|
| Peachtree Premium™
Accounting for Non-Profit 2006, 2007, 2008 or
2009 |
| Peachtree Premium™ Accounting
Accountant’s Edition 2006, 2007,
2008 or 2009 |
| At minimum one AyaNova 5 schedulable user license and the PTI
5 license |
|
What features does PTI have?
| Please
review the PTI web page and we invite
you to review the
PTI Help
which provides detailed information on the features and use. |
Is there a
trial PTI available?
| We encourage you to review the
AyaNova PTI
Help as
it details requirements, installation, configuration, features
and use so you confirm it will meet your needs prior to
purchase. And we
offer a 30 day full keycode so that you can fully try
out all features of AyaNova and any of the optional add-ons
including PTI before purchase. |
<back
to questions at top>
|
|
|
|
Copyright © 1999, 2008
Ground Zero Tech-Works Inc.
AyaNova® is either a registered trademark or trademark of Ground
Zero Tech-Works Inc. in the United States and/or other countries.
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