Contact us via our AyaNova Support Forum

Many responses are provided with an average response time of under 15 minutes  from receipt of your support request between 9:00am and 5:00pm Pacific time zone (-8GMT/UTC).

Any questions you may post will be answered quickly.

This forum allows users to post topics and replies for the benefit of all AyaNova users.

Answers to common issues and questions can also be found on this forum.

Others users may have already posted a question similar to yours.

Please do review the AyaNova Answers web pages to find answers to many common questions before posting any questions.

Email us directly

You can email us privately at  support@ayanova.com  

We do not offer telephone sales or support

"As always your support is GREAT !"

Rob - Five Star Laundry

New York, USA

"You guys are great, and are a pleasure to work with"

Michael - Royal Lines

New Jersey, USA

"Your service response time is awesome!!!!!!!!"

Dwayne - Minimal Downtime Compressor Service LTD

British Columbia, Canada

"I would like to say that the AyaNova support is very good because every time I ask something I have a quick reply"

Thierry - Europ Continents Myanmar

Yangon, Myanmar

"I must say that your performance and that of others on your staff has been outstanding. It seems that you are always there and your responses to my queries have been always been quick and exact."

Ken - Second City Computers

Illinois, USA

"THE CUSTOMER SERVICE IS FANTASTIC !!!!!!!!!!!!"
Owner, Marcraft Marine

High River, Alberta

Because we want to ensure you can have affordable service management and work order software, and still receive free technical support!

Due to the world-wide nature of our sales (we currently have clients across 23 different time zones) and to keep the license costs low while providing superior technical support we conduct all business via the Internet only.  

The cost savings of running a completely "wired" business from development to distribution allow us to offer our licenses at roughly 10 times less than comparable software products from other companies and as a result make our product affordable for small business which is very important to us and our clients. Refer to our Pricing page for details

Since we do not have telephone sales or support we can concentrate all our resources on email and web support, this allows us to provide an average response time of under 15 minutes  (in most cases under 5 minutes)  from receipt of your request 365 days a year between 8:00am and 8:00pm Pacific time zone (-8GMT/UTC).

Note that this is less time than you might typically spend on hold waiting to speak to a live tech support person at other software companies.

All our personnel are able to work via the internet for everything from development to sales and support.  For this reason we can attract the highest level of qualified people who have reached a point in their career where freedom from being "chained to a desk" all day is a very high personal priority for them.

The advantage to our clients is a much higher than average level of support and responsiveness, as well as affordable service management software.

Terms and conditions:
Please do not send to Ground Zero Tech-Works any confidential, secret or proprietary information and material, or any other material the transmission of which would violate copyright or other laws. By submitting or sending any information, documents or other material (“Material”) to Ground Zero Tech-Works you

A. declare such Material is not confidential, secret or proprietary information belonging to someone else; and
B. warrant that no other party has rights to the Material and that transmission of the Material to Ground Zero Tech-Works does not violate any copyright or other laws; and
C. irrevocably grant Ground Zero Tech-Works all rights to the Material, including but not limited to, the right to reproduce, distribute, display and public perform the Material.

Disclaimer:
Though your feedback is greatly appreciated, Ground Zero Tech-Works shall not be obligated under any circumstances to provide compensation for submission of ideas, suggestions, or comments of any kind.

By submitting your creative ideas, inventions, suggestions or materials (your "submission") you grant Ground Zero Tech-Works a royalty-free, perpetual and irrevocable, license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public and display your submission (in whole or in part) worldwide and to incorporate your submission in other works in any form, media, or technology now known or later developed without any notice or compensation to you.