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ARAS

 

This page lists any known issues with ARAS and will be addressed in the next maintenance update if applicable.

 

 

Issue:  On a Windows 2003 SP1 computer, ARAS loads correctly via desktop mode, but when attempting to load via service, receive error

Error 87: The parameter is incorrect.

Solution:  

1. Remove the service setup by running  AyaService -u from command line at the AyaNova program directory

2. Download the replacement AyaService.exe for Windows 2003

AyaService_2003.zip

3. Extract the AyaService.exe overtop of the existing.

4. Perform the steps to run ARAS as a service again

 

 

Issue:  Service requests do not convert to workorders if the "Brief Problem Description (required)" has characters more than 75

Solution: Please apply the ARAS HOTFIX available from ARAS updates

 

 

 
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AyaNova® is either a registered trademark or trademark of 

Ground Zero Tech-Works Inc. in the United States and/or other countries.
Last modified: April 24, 2007