1. Click on the Customer Service Request to open and view the Customer Service Request screen.
2. Only the client logged in via WBI can edit a customer service request.
Refer to the WBI Help documentation on WBI Client Configuration for configuring one or more user accounts for a client to be able to log in via WBI and request service.
| • | This configuration dictates what the first and last name of the user is that will be automatically entered into the Requested By: field for the client |