Subscribing to a Notification

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To subscribe to a subscription event:

 

1. Log in with your username

2. Select the specific notification subscription you want to subscribe to

3. Select a Delivery Method for that notification subscription

4. Save the notification subscription

5. An "event" occurs that results in the Generator (either internal or external if networked) than initiating the notification about that event

6. If experience an issue...

 

 

1. Log in with your AyaNova username

 

   In the example below, the example user Hank has logged in, so it shows Hank Rearden in the navigation pane on the left when he logs into AyaNova

 

 

2. Select the specific notification subscription you want to subscribe to

 

a. Move to the Notification Subscriptions grid

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   b. Select New… menu option which will display the drop down selection of different event subscriptions

 

   c. Select the Event Type you wish to subscribe to and select the OK button

 

 

3. Select a Delivery Method for this notification subscription you have selected

 

  a. If one or more method of notification delivery has been set up already, than click on the Add Delivery Method button

       

 

       

 

       b.i If no methods of notification delivery (memo, email, etc) has yet been set up, you will receive the following message

       

 

       A notification delivery method is “how” AyaNova will notify you – i.e. popup, memo, email, SMS text messaging, and with that “how” additional settings.

 

       b.ii The Notification Delivery Methods window opens.

       

 

       b.iii Select the Physical Delivery Method (this tells the Generator how you want to be notified)

       

 

       b.iv  Name field is where you enter in text identifying this delivery method for yourself

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       b.v Address field is where you enter the address if an Internet mail account (i.e emailaddress@domain.com) or SMS enabled device (i.e. 5559998888@mymobiledevice.com)

 

       b.vi Message Format is where you indicate if you want the notification to be sent in its internal Full Format (all possible information internally coded to be sent), or Brief Format (minimal text)

 

       If you have selected a Physical Delivery Method of SMS Enabled Device, it is recommended to use the Brief Compact because your device may be limited in the number of characters it can receive.

 

       b.vii  Maximum Characters only need to be set if had selected SMS Enabled Device, otherwise leave at 0 to indicate no maximum

 

       You will note a reminder of any required fields needed to be entered

       

 

 

       b. vii If you do not care when you are notified – leave the checkmark

       

 

Of course, if the delivery method is Popup Message Box or AyaNova Memo – these would only occur when the user is actually logged into AyaNova.

 

If for example, you have selected SMS Enabled Device or Internet Mail Account. You may want the notification to only occur during work hours.

 

In that case, uncheck the Deliver Notifications at Any Time to allow editing of the specific day and times.

 

       

 

Deliver column is to identify if you wish delivery on that day.

 

All Day column is to identify if you wish delivery at any time during that day (12AM to Midnight)

 

If All Day column is unchecked you can specify a start and end time when you would be notified on this day – it defaults to 9AM start with 5PM stop for ease of use, but of course you can edit as needed.

 

To save and close out of the Delivery Methods grid, select the X in the upper right hand corner

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d. You can set up as many different Notification Delivery Methods as needed, as you will select the specific you want for any Notification Subscription.

 

       e. Now that you have made at least one Notification Delivery Method, select a Notification Delivery Method for this event subscription

 

Click on the Add Delivery Method button

 

Select the Delivery Method you want to be notified by for this particular notification subscription

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Click on the OK menu option option to accept

 

The delivery method you just added will now show for this specific notification subscription.

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Remember, you can always view, edit, and/or add delivery methods by clicking on the Notification delivery method “jump” button after selecting Add delivery method.

 

4. Save the notification subscription

 

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5. An "event" occurs that results in the Generator (either internal or external if networked) generating the notification about that event

 

a. In our example steps above, the user Hank will be notified via an AyaNova popup notification when a client's contract  10 days before the client's contract Expiry date set in that client's entry screen.

 

For example, a new client is created and a contract is selected for the client with an Expiry Date of 01/09/2009, so

 

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Hank will be notified 10 days before which is December 31 2008 via internal AyaNova memo

 

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6. If experience an issue....

 

1. User logs in, but there is not Notification Subscriptions selection in their username navigation pane

 

For example, Hank first logs in, but there is only Memos selection available in his navigation pane

 

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This means that the AyaNova Administrator needs to add the security group right Read/Write/Delete to Object.Notifications to the security group Hank is a member of

 

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Now Hank logs in again, and he now has the Notification Subscriptions grid available

 

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2. No notification occurs

 

A. If running AyaNova in stand-alone single computer configuration, confirm that you are not logged in as the AyaNova Administrator. The Generator only runs when logged in as other than the AyaNova Administrator

 

B. If running AyaNova in a network configuration, confirm that you have successfully set up the network Generator as per the Network Generator installation steps

 

C. Confirm your subscription steps

 

D. Check the Notification Logs (last 7 days) grid to see if it shows an error for the notification

 

E. If unable to determine the issue, be sure to provide confirmation of each of the above (send your actual steps, confirmation, screenshots etc) so that we can help you troubleshoot.

 

 

 

 

NOTE: you can add multiple delivery methods for each subscription event - i.e. you can be notified via internal AyaNova memo, as well as external email

 

AyaNova will deliver via all methods that are valid at that day of the week and time.

 

AyaNova will than remove the event from the list of events.

 

NOTE: a delivery method of AyaNova Memo or Popup Message will be delivered regardless whether the user is logged in or not.

 

If a Popup Message, the messages will popup on login.

 

If an AyaNova Memo, it will display within the user’s Memos grid.

 

NOTE: if delivery methods for that subscription event are all invalid at that day and time, AyaNova will keep that event in its list until a valid delivery method occurs.

 

 

See also:

Event Generator (to set up the Event Generator for network use, as well as to test)

Global Settings

Notification Deliveries (last 7 days) grid (what you view to see if any errors or issues with a notification)