1. Select the Reject service request menu option
2. Customer service request screen will close, bringing you back to the Customer service request grid.
3. Click Refresh on the Customer Service Requests grid to view updated status
4. Do note that with a rejected (declined) customer service request, you can accept it at a later time
5. Do note that only a client via WBI login can delete a declined service request
Refer to http://www.ayanova.com/wbidownload.htm for the WBI Online Manual which provides detailed information on configuring clients for access via WBI.