The Labor sub-screen:
| • | Identifies one or more schedulable users that performed the service for this workorder item |
| • | Identifies the details of service performed |
| • | Identifies billable hours, non-billable hours, and service rate to charge |
| • | Provides ability to auto-debit the billable amount against banked service for client or selected unit |
| • | If client has contract, displays rates based as set in contract |
| • | Provides a history of service performed for the client and unit if applicable, as well as data for reports and future reference |
Start Date & Time and Stop Date & Time
These fields are used to indicate the time period of service provided
As a time saving feature, AyaNova will by default enter in the Start date and time of when you create a new labor record and the Stop Date an hour later, and will pre-enter a quantity of 1 in the Service Rate Quantity field. This is a time saving feature for users providing service as they enter in details. You can easily edit as needed by placing your mouse in the fields and editing.
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If an exclamation mark appears on the left of a row that indicates that there is a potential issue with the entered information. Place your mouse over the exclamation mark to read what the issue is.
User
Select the schedulable user that performed the actual service. This allows you to obtain reports on billed time by each schedulable user as well as other information.
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Service Rate
This drop down list shows all the rates entered into the rate entry screen in AyaNova that are marked as service rates and not travel rates.
The rate selected would be used in conjunction with the Service Rate Quantity and No Charge Quantity to calculate the charges on a completed format work order report and for various management reports.
What rates display are dependant on whether the rate is set as a Service Rate in the Rates subgrid, and if this client has a contract that limits or provides additional rates for selection.
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Service Rate Quantity
The Service Rate Quantity is the quantity of billable time.
The Service Rate Quantity will automatically reflect in hours up to two decimal points derived from the Start Date & Time and Stop Date & Time.
If you do not use "hours" as your quantity, edit this field manually after selecting Start and Stop Date & Time.
Edit as needed. Do note that if you change the Start or Stop Date & Time, this will automatically change the Service Rate Quantity, so edit after setting the Start and/or Stop Date & Time.
No Charge Quantity
This would be the numeral amount of the rate not to charge. Entering no charge amounts can be used to indicate on workorder reports to a client how much free work they received.
Both the Service Rate Quantity and the No Charge Quantity columns allow you to enter in the number of hours to charge the customer for the work provided. You can enter whole numbers or fractions of hours (e.g. 1.5, 1.25).
For example, a technician was onsite for 4 hours total: The decision is to charge the client only for 1 hour. Therefore Service Rate Quantity will have the number 1 for the number of hours that are actually billable. The No Charge Quantity will have 3 entered to indicate the total number of hours that are not billed. The two combined fields total the total number of hours.
In many service industries it is sometimes necessary to perform some work at no charge; this gives you an opportunity to indicate this clearly to the customer and gain goodwill by making it apparent to the client that they have not been charged for something.
Service Details
In this area you can type up to 65,535 characters of text.
While it is not necessary to enter anything here, it can be used on a service workorder report to explain to the client what they are being charged for and in our experience the more you enter here the fewer questions you will get from your clients about the bill.
Depending upon the type of service you provide you may want to type in a great amount of detail on every work order.
This is because the text entered here is indexed for quick retrieval on the search screen and may be of benefit to other service personnel at a later date when they come across the same problem that needs to be fixed.
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Banked
The column for and the Banked image button will appear at the end of the grid if:
| • | The service workorder has been saved |
| • | And/or the unit selected in this workorder item has Banked Service activated in its entry screen |
| • | And/or the client of this workorder has Banked Service activated in its entry screen |
| • | And/or the head office of this client has Banked Service activated in its entry screen |
A "grayed" 
banked button can be because of two different reasons:
1. You have not yet saved the service workorder since entering that labor record
2. Or the labor has already been banked.
Apply the entered labor billable hours/incident/amount to the Banked for the object (unit/client/head office) by clicking on the 
Banked icon.
Once Banked Service for this labor item row has been applied and the service workorder saved, this Labor row will be grayed and un-editable.
If you have incorrectly applied this labor item row to Banked Service, select the row and press your Delete key on your keyboard to delete the entire row which will enter an adjusting entry into the Banked Service.
NOTE: There are two ways you can see what the present balance is before you apply the labor:
1. Click on the Client jump button at the top of the workorder to open the client entry screen, and click on the Banked Service button in the client entry screen
Note in the screenshot above we have the Banked Service grid sorted by the Entered date so that we can easily see that as of the last entry, the Hours Balance is 2.
2. Or hover your mouse over the Banked Service column at the top of the Labor grid records, and it will display what the balance is for currency, hours and incidents at the time that workorder was first opened.
The screenshot above shows that at this time this workorder was opened the balance for hours is 2
Because in our fictional sample company, all pre-payments by clients are entered as hours, we disregard referring to currency and incidents.
If of course, you just enter pre-payments of hours - than disregard the amounts for currency and incidents. Ditto if you enter pre-payments in currency - than disregard the amounts for hours and incidents.
NOTE: Currency is displayed according to your computer's Regional settings. For example, a negative currency amount may be displayed as ($50.00). If instead you want it to display with a minus symbol, you need to exit out of AyaNova, edit your Regional Settings, reboot your computer and than log back into AyaNova.
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How do I apply Labor against Banked Service automatically via a Service Workorder?
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