Status

displays whether request is open, accepted or rejected

Workorder

Displays workorder # request accepted to

Select to open Service Workorder entry screen

Priority

Priority set by customer

Record Created

Date when customer created service request

Client

Name of client service request is for

Reference Number

Number assigned by customer for their internal use

Head Office

Name of head office for the client if applicable

Client Service Request

Brief description of service requested

Select to open the Customer Service Request

Record Created By

Client user’s initial’s that created the service request

Serial Number

Unit selected by client to be serviced if applicable